IT Operations Process Manager

Location: Richmond, VA
Duration: ~6 months (Contract)

Position Overview

We are seeking a highly motivated IT Operations Process Manager with strong experience in process management, data analysis, IT controls, and cyber/access management. This role is responsible for independently managing key operational processes, ensuring compliance and control effectiveness, and driving data-backed process improvements across the enterprise.

The ideal candidate brings a strong technical aptitude, governance mindset, and the ability to manage structured workflows while identifying opportunities to improve efficiency, transparency, and control outcomes.

Key Responsibilities

Process & Operational Management

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  Independently manage recurring operational activities with high accuracy and compliance.

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  Ensure defensible evidence is collected and maintained to support control and audit requirements.

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  Maintain up-to-date job aids, procedures, and documentation.

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  Apply structured process management methodologies (CTQs, KPIs, SIPOCs, Swimlanes, RACIs, process health monitoring).

Data & Continuous Improvement

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  Collect, analyze, and maintain process-related data to ensure transparency and health monitoring.

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  Leverage tools such as Google Sheets and SQL to reduce manual effort and improve process reliability.

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  Identify inefficiencies, risks, or control gaps and recommend data-backed improvements.

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  Analyze throughput and performance metrics to enhance operational effectiveness.

Risk, Governance & Audit Support

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  Ensure processes align with IT risk and governance standards.

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  Identify and remediate potential non-compliance gaps.

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  Support audit activities including walkthroughs and evidence collection.

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  Maintain control integrity while enabling operational efficiency.

Technical & Systems Engagement

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  Understand system interactions across application, server, and data layers.

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  Interpret how APIs, file transfers, and system integrations support controls.

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  Provide Level 1 support to internal stakeholders navigating operational processes.

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  Escalate issues appropriately to Level 2/3 teams with clear documentation and recommended actions.

Cyber & Access Management

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  Apply knowledge of cybersecurity and access management concepts.

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  Ensure access controls and processes comply with documented standards.

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  Support compliant end-user access provisioning while mitigating inappropriate access risk.

Required Qualifications

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  Strong understanding of process management frameworks (CTQs, KPIs, SIPOCs, Swimlanes, RACIs, control charts, throughput monitoring).

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  Knowledge of IT risk, governance, and compliance fundamentals.

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  Experience executing and designing structured workflows.

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  Technical understanding of system interactions (APIs, file transfers, multi-layer applications).

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  Strong data analysis skills using:

  
  
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    Google Sheets (IF statements, error handling, VLOOKUP/XLOOKUP, INDEX/MATCH, QUERY, pivoting, charting)

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    SQL (executing, modifying, and creating queries)

  
  
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  Experience documenting procedures and producing structured reports.

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  Understanding of cybersecurity and access management concepts.

Preferred Qualifications

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  Yellow Belt certification or process improvement training.

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  Experience supporting internal audits, controls, or risk remediation initiatives.

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  Experience with end-to-end process mapping and operational optimization.

Key Competencies

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    Strong analytical and problem-solving skills

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    Detail-oriented with high quality standards

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    Process-driven and control-focused mindset

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    Ability to operate independently in a technical environment

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    Clear communicator able to translate complex process issues into actionable improvements