HR Services Administrator I

We're hiring for an HR Services role for client in Newport Beach, CA that serves as the first point of contact for employee HR inquiries and supports case management, Workday transactions, and cross-functional HR processes.

How you will make an impact:
Case Management:
* Act as the first point of contact by responding to employee HR-related inquiries through Workday Help, ensuring alignment with established service level agreements (SLAs).
* Provide accurate and timely support across a range of HR topics, including benefits, time off, payroll, compensation, Workday navigation, and basic troubleshooting.
* Ensure all employee interactions are handled with professionalism, efficiency, and a focus on creating a positive experience.
* Track, document, and manage all cases within Workday Help, ensuring completeness and timely resolution.
* Escalate Tier 2 inquiries to the appropriate HR teams with clear documentation and smooth handoffs to maintain continuity of service.
* Analyze case data to identify recurring issues and recommend process enhancements that improve efficiency and the overall employee experience.
* Partner with HR Services peers and leadership to share insights, identify trends, and contribute to content development for HR Centers of Excellence (COEs).

Additional HR Support:
* Serve as the initial point of contact for HR-related inquiries received via voicemail (Benefits, AskHR, and Employment Verification), digital mail, and physical mail.
* Complete assigned Workday inbox tasks such as Create Position, Legal Name Change Approvals, Memorial Contributions, and other routine actions.
* Contribute to the creation and maintenance of employee-facing content and Help Articles, using case trends to promote self-service and improve the employee experience.
* Establish strong working relationships with HRIS, HR Business Partners, Benefits, Payroll, Compensation, and other HR teams through timely and accurate task execution.
* Use established reports to audit data entries and business processes in Workday, identifying and correcting discrepancies to maintain data integrity.
* Handle sensitive employee information in accordance with data privacy and confidentiality standards.
* Uphold standards for process consistency, data integrity, privacy, and regulatory compliance in all activities.
* Assist with audit preparation and reporting tasks to ensure data accuracy and compliance with internal controls and regulatory requirements.
* Support compliance activities such as I-9 reverifications and labor law poster distribution.
* Respond to employment verification requests from vendors, employees, and unemployment agencies in a timely and accurate manner.
* Assist with invoicing and purchase orders as needed.

The experience you will bring:
* Demonstrated ability to communicate with empathy, resolve issues effectively, and deliver a positive experience.
* Strong partnership skills with a proactive approach to resolving inquiries and supporting cross-functional teams.
* Excellent attention to detail with a focus on data accuracy, compliance and process integrity.
* Proficient in both written and verbal communication, with the ability to convey information clearly and professionally.
* Ability to exercise discretion, maintain confidentiality, and handle sensitive information professionally.
* Strong organizational skills and ability to multi-task, meet deadlines, and prioritize workload.
* Ability to think critically to interpret and apply policies and processes while understanding downstream or bigger picture impact
* Skilled in interpreting data, identifying trends, and translating insights into actionable recommendations.
* Resourceful and analytical, with a focus on delivering thoughtful, employee-centered solutions.
* Naturally inquisitive with a strong sense of ownership and a desire to continuously learn and improve.
* Proactive and driven, with a strong commitment to quality and achieving outcomes in a fast-paced environment.
* Ability to use data to identify opportunities for process enhancements and automation.
* Equally effective working independently or collaboratively, with a dedication to team success.

What will make you stand out:
* 2-4 years' experience in Human Resources, preferably in a Shared Services role.
* Bachelor's degree in Human Resources, Business, or a related field - or equivalent combination of education and relevant experience.
* Proficient in Microsoft Office Suite.
* Experience with HRIS platforms, preferably Workday, with strong technical skills and willingness to learn new applications.
* Familiarity with case management systems such as Workday Help, ServiceNow, or similar platforms is preferred.
* Solid understanding of general HR processes, employment regulations, and compliance requirements

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.