System Administrator

System Administrator

Location: Concord, NH (Hybrid)

Position Type: Contract

In-Person interview

Job Summary

Expected Hours Per Week: 37.5 (NOT a 40-hour work week).

*MUST have experience with SMB network scanning including Windows File Server management, Folder, and Share security.

*MUST be experienced with Network Printing Administration to include deployments, removals, scanning and troubleshooting and all aspects that go along with it

*MUST be experienced with Windows Active Directory Identity Administration AND Azure Active Directory Identity Administration to ensure proper understanding of the enterprise relationships between users, computers, printers, and other endpoints.

Job Description

We are looking for a System Administrator to support print management solutions & secure data access to users. This position will be full-time and hybrid in Concord, NH.



What You'll Do

• Monitors and analyzes Help Desk requests; performs initial triage, evaluation, second tier resolution, or transfers requests to a senior level technician as needed
• Creates and manages DHCP reservation records utilizing Microsoft DHCP Server
• SMB network scanning including Windows File Server management, Folder, and Share security
• Network Printing Administration
• Deployments - involves managing print servers, configuring printer queues & ensuring proper permissions are set for users
• Removals - safely decommissioning printers from networks making sure user access is removed & associated data handled properly
• Scanning/Troubleshooting - addressing issues related to network connectivity, printer malfunctions & user problems. May involve diagnosing problems through network protocols like DNS and DHCP
• Administers secure user access to AD and Azure secured shared resources for Executive Branch agencies; ensures access is compliant with HIPPA, CJIS, PCI, FTI, FERPA, etc. requirements
• Works with PowerShell/Graph scripts to provide efficiencies for and optimization
• Provides file recovery with Volume Shadow Services and current file backup software
• Provides guidance for user self-service of cloud file and email recovery
• Develops, maintains, and follows, documentation related to MCS processes, procedures, and standards
• Contributes ideas for process and workflow improvement
• Partners with technicians from other DoIT divisions and bureaus to provide support and solutions
• Follows all established DoIT and State policies, standards, and procedures

What You'll Need

Required:

• 3 years' experience with Network Printing Administration - including deployments, removals, scanning and troubleshooting of network printing
• 3 years of general networking experience - DNS, DHCP, IP protocols, troubleshooting access to network resources as it relates to connectivity
• 3 years of Microsoft Windows Server administration experience (Windows Server 2016 - 2022)
• 3 years of SMB-based Network Scanning experience including Windows File Server management, Folder and Share security
• 3 years of Windows Active Directory Identity Administration AND Azure AD Identity Administration experience
• Exceptional communication skills and professionalism as dealing with users of all levels within organization

Preferred:

• 2 years of PowerShell/Graph Scripting experience
• File Access and Recovery - Experience recovering files with VSS and recovering files from backup
• Documentation Proficiency
• MS SharePoint, Teams & OneDrive - troubleshooting user access from the backend - authentication, permissions, licensing
• Information Security experience

Physical Demands

• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards
• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor