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Computer Systems Analyst

Patterson, OH, US • Posted 1 day ago • Updated 22 minutes ago

Full Time

On-site

Fitment

Dice Job Match Score™

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Job Details

Skills

Attention To Detail
Laptop
Printers
VoIP
Inventory
Asset Management
Training
Customer Relationship Management (CRM)
Regulatory Compliance
Security+
DoD
Security Clearance
Technical Support
Help Desk
Computer Hardware
Customer Service
Communication
Management
Remote Support
Business Software
Computer Networking
IT Asset Management
CompTIA
PPO
Insurance
Professional Development
ATL

Summary

The Computer Help Desk Technician provides first-level technical support to government users in a fast-paced operational environment. This role is responsible for troubleshooting hardware and software issues, supporting end-user devices and peripherals, maintaining IT asset inventory, and delivering responsive customer service. The ideal candidate combines strong technical ability with professionalism, attention to detail, and a service-focused approach.

Provide first-line technical support to end users and resolve issues in a timely and professional manner
Install, configure, troubleshoot, and maintain desktop and laptop hardware, software, and related peripherals
Support printers, VoIP telephones, and general office IT equipment
Assist users with connectivity issues and basic network-related troubleshooting
Track, assign, and maintain IT asset inventory in accordance with established procedures
Document support activity and maintain accurate records in ticketing and asset management systems
Deliver user guidance and basic training on systems, software, and equipment as needed
Maintain strong customer relationships while ensuring compliance with program and organizational requirements

Requirements

High school diploma or equivalent
Security+ or equivalent DoD 8140 certification
Active Secret clearance (or higher)
At least 3 years of experience in computer support, help desk, or IT customer service
Experience supporting computer hardware, software, and printer maintenance
Strong customer service, communication, and listening skills
Ability to manage multiple priorities and work independently
Technical knowledge of desktop support, standard business software, and basic networking

Preferred Qualifications

Experience with government IT asset management systems
CompTIA A+ or other relevant technical certifications
Experience supporting government customers or working in a government environment

Benefits

Benefits Include:

Covers 100% of employee benefit premiums, including Medical (PPO or HDHP Option), Vision, Dental
Matching 401K
Short- and Long-Term Disability
Pet Insurance
Professional Development/Education Reimbursement
Parking and Transit Benefits for NY, NJ, ATL, and DC Metro areas

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91088518
Position Id: b0bdf7b283109b9f5aea878e82f0f9af
Posted 1 day ago

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