Technical Delivery Manager
Contract to Hire
Remote
Key Responsibilities
Technical Leadership & Architecture
• Lead technical delivery across POS, Inventory, Labor, Makeline, and Dispatch systems ensuring scalability, reliability, and interoperability.
• Govern and drive API strategy, architecture standards, and data integration frameworks across 100+ internal and external systems.
• Collaborate with engineering and vendor teams to establish secure, real-time data exchange between restaurant systems, digital channels, and enterprise platforms.
• Oversee technical validation, configuration, and integration testing during pilot and rollout phases.
• Propel creation of architectural blueprints, interface sClientifications, and system flow documentation for all integrations.
Program Management & Execution
• Manage full lifecycle delivery of the restaurant technology platform, from discovery through pilot, scale, and stabilization.
• Oversee cross-functional program plans, schedules, and dependencies across multiple vendors and internal technology teams.
• Maintain a unified program roadmap and technical dependency tracker across POS, middleware, and third-party services.
• Drive governance through structured weekly technical syncs, risk reviews, and architecture steering committees.
• Ensure program milestones are met on time and within budget while maintaining a high degree of technical quality and performance.
Vendor & Integration Oversight
• Partner with vendors (POS, middleware, labor, dispatch, inventory) to define API sClientifications, SLAs, and performance benchmarks.
• Validate vendor architectures for alignment with enterprise security, scalability, and integration standards.
• Manage and prioritize integration backlog across 100+ interfaces, including POS, delivery aggregators, ERP, financial systems, and digital channels.
• Coordinate joint technical workshops and design sessions to align on implementation details and deployment readiness.
• Lead incident management and RCA for technical issues arising from integrations or data inconsistencies.
Collaboration & Leadership
• Partner with enterprise architecture, cloud infrastructure, and DevOps teams to ensure modern, resilient, and secure system designs.
• Act as the bridge between business owners and technical teams — translating business requirements into executable technical workstreams.
• Mentor project engineers, integration leads, and analysts in best practices for enterprise-scale integrations and rollout delivery.
• Drive alignment across global IT, Operations, and vendor partners to ensure unified deployment and support strategy.
• Present program updates, technical status, and key decisions to executive leadership and steering committees.
Qualifications
Required
• 10+ years of experience in technical program or project management roles leading enterprise-scale system implementations.
• Deep experience with API-driven architectures, integrations, and data exchange between large-scale POS, labor, inventory, or retail platforms.
• Strong technical fluency — able to engage with engineers and architects on system design, APIs, data schemas, and middleware.
• Proven experience with multi-vendor orchestration and complex rollout programs in QSR or retail environments (1,000+ sites).
• Demonstrated success leading integration projects involving 100+ internal and external systems.
• Excellent communication skills, with ability to convey complex technical topics to both executive and engineering audiences.
• Hands-on experience with Jira, Confluence, integration monitoring, and CI/CD delivery pipelines.
Preferred
• Bachelor’s or Master’s degree in Computer Science, Engineering, or related field.
• Certifications such as PMP, PgMP, or Agile (SAFe, Scrum Master) preferred.
• Experience with integration platforms (MuleSoft, Dell Boomi, Apigee, Azure Integration Services, etc.).
• Familiarity with PAR Brink, NCR, S4D, Fourth, R365, Deliverect, or similar restaurant technology ecosystems.
• Knowledge of data security, compliance, and authentication frameworks (OAuth, SSO, PCI DSS, SOC 2).