Lead AIOps Engineer

About GSPANN
Headquartered in Milpitas, California (U.S.A.), GSPANN provides consulting and IT services to global clients, ranging from mid-size to Fortune 500 companies. With our experience in retail, high-technology, and manufacturing, we help our clients to transform and deliver business value by optimizing their IT capabilities, practices, and operations. Counting on our ten offices, including four global delivery centers, and approximately 1400 employees globally, we offer the intimacy of a boutique consultancy with capabilities of a large IT services firm

Role: Lead AIOps Engineer
Location: Fremont, CA (Hybrid Onsite)
Duration: 12+ Months

Role Summary
We are looking for a strong hands-on Lead AIOps Engineer to help operationalize and scale an SRE agent-driven operations model. This role will lead the onboarding of existing scripts, SOPs, and operational workflows into the SRE agent while also supporting production releases, validation, incident response, and operational governance.

This is not a pure support role. The ideal candidate must be technically strong, practical, and capable of using independent judgment rather than relying blindly on AI outputs.

Experience

• Total 12+ years of experience required and around 5+ years of hands-on experience in IT operations, cloud operations, SRE, platform support, or production engineering
• Proven experience in production support, incident handling, automation, and operational troubleshooting
• Experience working with monitoring, observability, scripting, and release validation
• Must have working expericne in AIOps, AI-assisted operations, or automation-led support models is strongly preferred

Key Responsibilities

• Lead the adoption and operationalization of the SRE agent across support and reliability workflows
• Translate existing scripts, runbooks, SOPs, and operational knowledge into agent-compatible workflows
• Work with teams to identify which use cases should be automated, semi-automated, or remain human-driven
• Validate agent outputs, recommendations, and remediation steps before operational use
• Support production releases, release validation, smoke testing, and post-release health checks
• Drive troubleshooting during incidents and ensure proper root cause analysis and follow-through
• Improve alert handling, event correlation, and operational response patterns
• Coordinate with engineering, operations, and platform teams on onboarding and process changes
• Mentor junior engineers and guide them on workflow design, validation, and operational execution
• Maintain high-quality documentation, runbooks, and operational standards

Required Technical Skills

• Strong hands-on scripting experience in PowerShell, Python, Shell/Bash
• Experience with monitoring, alerting, logs, dashboards, and incident workflows
• Good understanding of production support processes, release support, and validation practices
• Experience with Azure cloud platforms.
• Familiarity with ITSM/ticketing tools such as ServiceNow, Jira, or similar
• Ability to understand existing operational scripts and modernize them into scalable workflows
• Experience with APIs, integrations, or automation pipelines is preferred
• Exposure to Kubernetes / AKS/AI tools - ChatGPT, copilot is a plus

Working at GSPANN
GSPANN is a diverse, prosperous, and rewarding place to work. We provide competitive benefits, educational assistance, and career growth opportunities to our employees. Every employee is valued for their talent and contribution. Working with us will give you an opportunity to work globally with some of the best brands in the industry. The company does and will take an affirmative action to employ and advance in the employment of individuals with disabilities and protected veterans, and to treat qualified individuals without discrimination based on their physical or mental disability status. GSPANN is an equal opportunity employer for minorities/females/veterans/disability.