Business Analyst (WMS Supply Chain)

Job Title: Business Analyst (WMS Supply Chain) Location: Charlotte, NC area Duration: 6 month with extension, project is until 2028/2029
Reason for position:

Business Analyst is a trained IT functional systems analyst and consultant working to improve business capabilities by facilitating the implementation of process and system improvements.

• They will work in a highly collaborative setting of internal and external staff, and with key business partners in the support of existing production systems and in the execution of new system projects.
• They will serve as a functional expert in Supply Chain System, specifically Warehouse Management System.
• They will work closely with the business stakeholders to identify system needs, provides guidance and influence throughout the process from concept to implementation.

Project Description:
This person will be helping with drive decision with business, gathering requirements, write user stories. Must have strong Agile experience which include Jira and Confluence, strong WMS background, experience with working on collecting requirements for the motorization.
They will document requirements and assume responsibility for obtaining sign-off from customer and business partners on moderate to highly complex projects.
Duties:

ESSENTIAL FUNCTIONS

• Performing business analysis activities working with key users in the continual improvement of business processes
• Performing interviews, workshops, and surveys to gather detailed requirements from business users and stakeholders
• Highlighting/identifying gaps in existing functionality and review requirements with stakeholders.
• Collaborating on project efforts in the support of existing systems, processes, services and/or in the execution of new projects, including:
• Capturing Business User Stories and Requirements
• Developing models such as process flow diagrams, data flow diagrams, and wireframes to illustrate requirements and solutions
• Providing analytical support to maximize product performance by understanding system capabilities, user needs, and user experience.
• Creating detailed Functional Designs for technical counterparts

QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:

• Graduate degree in information systems, computer science, or a related technical discipline or equivalent work experience
• 7+ years of experience supporting IT systems, processes or capabilities. General understanding of IT processes and dynamics within a complex, highly integrated environment
• End to End understanding of Warehouse Management System or any domain within it
• Strong analytical, problem solving, and root cause analysis skills
• Understanding of application development, software development lifecycle concepts
• Good written and verbal communication skills are crucial for working with all stakeholders (i.e. Use Case and User Story Development)
• Preferred experience with Agile and Waterfall approaches
• Experienced in using CI/CD tools like Jira, QTest, Confluence, Bitbucket (preferred but not required), Jenkins (preferred but not required)
• Trained on using Oracle database (via Toad or SQL Developer) and executing basic PL/SQL queries
  Proficient in creating process flow charts/diagrams using MSVisio or other diagram/visualization tools.

Top Requirements:
Domain & Functional Expertise

• End-to-end Warehouse Management System (WMS) experience
• Strong understanding of warehouse operations (inbound, outbound, inventory, picking, packing, shipping)
• Experience gathering requirements related to warehouse motorization / automation initiatives
  Ability to act as a functional SME bridging warehouse operations and IT