MDM Operations Specialist_Jersey City, NJ

Role Overview

• The MDM Operations Specialist will manage and support mobile device management (MDM) platforms, ensuring secure, compliant, and efficient operations across iOS and Android environments.
• This role involves incident resolution, service task management, configuration testing, and deployment of new features while adhering to client SLAs and security standards.

Key Responsibilities

• Manage EUC Mobile Ops team (Level 3 Escalation Support)
• Manage End user operations for personal & corporate owned Android and iOS devices
• Manage End user operations via Microsoft Intune / Omnissa Workspace One ,Blackberry UEM
• Provide quick support to VIP / VVIPs users for mobile operations.
• Prepare weekly Incident & Change management related reports
• Attend daily Standup call & weekly Ops call
• Prepare Knowledge Base articles for handling complex issues on timely basis
• Provide KT to new joiners on demand basis
• Provide process improvement training to L2 / L1 team
• Provide timely guidance to L2 / Remote support / Local IT team
• Coordinate with Infra Ops / Product Engineering team on a timely basis for complex issues
• Closely work with various product vendors support ticket like Microsoft / Omnissa / Black Berry

Required Skills

• Strong knowledge of MDM platforms (Workspace ONE, Intune).
• Experience in mobile OS (iOS, Android) configuration and security testing.
• Familiarity with Apple Business Manager, Samsung Knox, and enterprise app integrations.
• Ability to troubleshoot incidents and perform root cause analysis.
• Excellent communication and stakeholder management skills.

Thanks