Job Description:
***Crop to Crop resumes are accepted
Location Requirement: Onsite or Remote? Candidates must be WI residents or willing to relocate to WI prior to starting role at their own expense. Remote from within the State of Wisconsin. Candidate must reside in Wisconsin and must come into office for hardware related work. This will be as needed when they are on call.
Under the general review of the Section Chief/Unit Supervisor, this position is responsible for the planning, installation, administration and support of technical resources for the enterprise server infrastructure. Enterprise server infrastructure includes server hardware, operating system, system management software, data backup, system software, database management software, applications, storage, and application development tools.
This position provides customer service and consulting support on a broad array of services and participates in projects from genesis through implementation and completion. The incumbent will frequently work on projects that require a strong understanding of customer service, good communication skills and the ability to work within a team approach. The position also involves implementing and using many new technologies. The ability to function from an enterprise perspective and to work with technical sta, DET management, and other entities sta on technical design and business issues is critical.
This position is accountable for the quality of service provided to state agencies and other partners.
Knowledges, Skills, and Abilities
- Ability to deliver quality service and maintain positive working relationships with customers.
- Ability to function as a team member, including the open sharing of information, willingness to help wherever needed, and an understanding that team and the organization s objectives supersede personal agendas.
- Ability to communicate clearly and eectively with both technical peers and less technical customers in person and via written media such as email, reports, and project charters.
- Knowledge of and ability to apply IT service delivery management best practices and procedures.
- Understanding of project management concepts and tools.
- Resourceful in identifying and obtaining information sources needed to perform duties eectively.
- Ability to learn quickly; synthesize complex information, identify keep points and communicate results accurately and eectively.
- Knowledge that IT exists not for its own sake but for the business value it brings.
- Knowledge of and ability to perform technology and product research, testing, installation, customization, troubleshooting and support.
- Knowledge of server hardware and software infrastructure including installation, administration, and troubleshooting experience.
- Knowledge of remote server administration which included installation, administration and troubleshooting experience.
- Knowledge of server systems such as blade centers, storage devices, and server operating systems such as Windows, and Linux.
- Knowledge TCP/IP, DNS, DHCP, WINS, GPOs and other common network protocols.
- Knowledge of server systems software such as data warehousing, document management, workflow management, imaging, and GIS.
- Knowledge of server management concepts and software such as dierent monitoring tools in both on-prem and public cloud infrastructures.
- Knowledge of public cloud Infrastructure and Software as a service solutions as alternatives to on premise solutions.
- Knowledge of dierent virtualization products such as VMWare including installation, administration, and troubleshooting experience.
- Ability to provide advanced-level server infrastructure consulting to customers.
- Understand and follow published IT management policies and best practices in such areas as Service Delivery and Service Support.
Required Skills:
- Windows Server Administration (5 years)
- Windows patching and patch management tools (5 years)
- Group Policy Object (GPO) configuration and administration (3 years)
- Public cloud infrastructure administration (3 years)
- Anti-Virus (AV) tools installation and end client management (3 years)
Desired Skills: (1 to 3 years for each)
- CommVault Administration / end client management
- Experience implementing MFA in Windows/VMWare platforms
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