Application Support Manager

RESPONSIBILITIES:
Kforce has a client that is seeking an Application Support Manager in Lake Mary, FL.

Key Responsibilities:
* Serve as a trusted advisor to Business, Product, and Technology leaders, championing enterprise Quality Engineering practices
* Define, own, and govern the enterprise Quality Engineering strategy, roadmap, operating model, and standards aligned with business transformation
* Lead the shift from traditional testing to engineering-driven, automation-first, and risk-based quality practices
* Embed quality as a shared accountability across Agile and Product teams through Shift Left, DevOps integration, and continuous quality practices
* Influence enterprise technology strategy by advocating for improved testability, observability, automation, and release confidence
* Scale automation across functional, regression, integration, performance, and non-functional testing to reduce cycle time
* Embed Quality Engineering into cloud, digital, and modernization programs to ensure quality at scale
* Establish enterprise quality governance across planning, execution, defect management, release readiness, and post-release validation
* Define and operationalize enterprise KPIs and dashboards to enable data-driven quality decisions
* Provide executive-level reporting on quality risks, readiness, trends, and remediation plans
* Ensure regulatory, compliance, and audit requirements are met through traceability and controlled quality processes
* Align quality priorities with business risk, customer impact, and portfolio objectives
* Lead and develop global Quality Engineering teams across onshore, nearshore, and offshore locations
* Define operating models and RACI to enable accountability while focusing on strategic transformation
* Mentor future Quality Engineering leaders and foster a culture of ownership, excellence, and continuous improvement
* Own Quality Engineering financial strategy including budgets, forecasts, vendor partnerships, contracts, and SOWs

REQUIREMENTS:
* 15+ years of experience in Quality Assurance / Quality Engineering with at least 10 years leading enterprise QA/QE teams
* Proven success driving modernization of testing frameworks and practices within Financial Services or P&C Insurance
* Hands-on experience with Playwright, Selenium, JMeter, Gatling, LoadRunner, and cloud-based performance testing tools
* Demonstrated leadership building automation frameworks, preferably for Guidewire Insurance Suite
* Experience converting high-value manual regression and smoke tests into automated CI/CD-integrated suites
* Experience modernizing testing for APIs, events, microservices, and data platforms within complex ecosystems
* Strong background leading geographically distributed teams and external partners using structured RACI models
* Excellent leadership, communication, and stakeholder management skills
* Strong analytical and problem-solving abilities with attention to detail
* Ability to manage multiple priorities in a fast-paced environment
* Proven ability to perform effectively in a demanding, high-performance IT organization

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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