Responsibilities:
- Site design, structure, and user experience
- Designs, builds, and maintains the SharePoint intranet and knowledge base PowerApps information architecture, navigation, and page structure.
- Facilitates stakeholder review cycles and incorporates feedback to improve usability and adoption.
- Maintains an inventory of pages and sections.
- Content management and readiness coordination
- Coordinates content intake and population across contributors.
- Ensures content is organized, findable, and formatted for efficient use during live calls.
- Tracks and resolves content dependencies and review bottlenecks in partnership with content owners.
- Requirements definition for the SharePoint intranet and knowledge base PowerApps
- Translates call center operational needs into requirements for navigation, search behavior, and day-to-day usability.
- Defines and documents expectations for connected tooling (for example, Power Apps components), including performance, user volume, accessibility, and availability.
- Recommends and supports design decisions that reduce navigation friction and improve findability across support levels.
- Stakeholder management, handoffs, and dependency tracking
- Coordinates sequencing of work and handoffs across technical partners and internal stakeholders.
- Supports phased migration planning to reduce duplication and clarify where different support-level knowledge should live over time.
- Access controls, permissions, and operational readiness
- Defines role-based access and editing permissions, including admin, editor, and read-only tiers.
- Identifies, escalates, and supports resolution of SharePoint permissions and access issues.
- Progress communication and documentation
- Produces walkthrough materials and recordings to support review and onboarding.
- Maintains clear meeting documentation, action items, and status updates to keep partners aligned and delivery predictable.
Job Qualifications:
- Bachelor''s Degree.
- 6 years of relevant experience.
- An equivalent combination of advanced education, training, and experience will be considered.
Location and details: Albany NY
Spruce Technology, Inc. is a mid-size, award-winning (Inc 5000, SmartCEO, Entrepreneur of the Year) technology services firm with a steadily growing portfolio of commercial and government clients. Spruce provides innovative technology solutions, specialized IT staff, and IT strategy consulting nationwide. Spruce maintains partnerships with major technology vendors and continually develops leading-edge offerings in service areas such as digital experience, data services, application development, infrastructure, cyber security, and IT staffing.
Spruce Technology, Inc. is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Consistent with the Americans with Disabilities Act, it is the policy of Spruce Technology, Inc. to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process.
All full-time employees are eligible for the following benefits:
Medical, dental, vision health benefits
Life Insurance and AD&D (paid by company)
401k, Flexible and Dependent Care Spending Account plans.
Paid-time Off or Paid Sick Leave (amount dependent on position level and if required by state).
Never miss an opportunity! Create an alert based on the job you applied for.
