Job#: 3035089 Job Description: AR Advisor
Location: Loveland, Colorado (Onsite)
Employment Type: Contract
Role Overview
We are seeking an AR Advisor to provide professional support. The ideal candidate will respond to inquiries in a timely and accurate manner through various channels, identify user needs, and assist with questions. This role involves maintaining a positive and professional attitude while ensuring user satisfaction.
Key Responsibilities
- Respond to inquiries in a timely and accurate way, via various channels such as phone, email, or chat.
- Identify needs and help branches/customers with inquiries, including educating users about new features and functionalities.
- Create and update internal software with information about issues and user discussions.
- Escalate issues and coordinate with various teams as necessary for resolution.
- Acknowledge, resolve, and follow up with branches/customers to ensure their issues are resolved.
- Assist in training team members and share effective workarounds.
- Maintain a positive, empathetic, and professional attitude toward all parties.
- Keep records of interactions, transactions, comments, and complaints.
- Perform other duties and projects as assigned.
Required Qualifications
Education: High School diploma/GED.
Experience: Accounting and/or Customer Service experience is required. The candidate must be self-motivated, able to work well under pressure in a fast-paced environment, and possess the ability to anticipate needs and follow through with minimum direction.
Skills: Strong prioritization, organizational, and computer skills, including Microsoft Office (Excel), are necessary. Excellent communication, problem-solving, and multi-tasking abilities are required, along with patience when handling difficult cases.
Preferred Qualifications
- Experience with SAP S/4HANA FI and High Radius CAA is a plus.
- Experience using help desk software and remote support tools, along with CRM knowledge.
Compensation & Benefits
Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
Apex uses a virtual recruiter as part of the application process. Click for more details.
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Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Everforth Apex uses a virtual recruiter as part of the application process. Click for more details.
Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
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