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Technical Support

Woburn, MA, US • Posted 18 hours ago • Updated 6 hours ago

Full Time

On-site

USD $20.00 - 25.00 per hour

Fitment

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Job Details

Skills

Mergers and Acquisitions
Information Technology
Communication
Attention To Detail
Microsoft Office
Microsoft Outlook
Microsoft Azure
Microsoft SharePoint
Microsoft Exchange
Microsoft Windows
Microsoft
IOS Development
Android
Microsoft Power BI
Computer Science
Problem Solving
Conflict Resolution
Technical Support
Database
Management
Laptop
Mobile Devices
Printers
Computer Hardware
Network
Technical Writing
Inventory
TCM
DICE

Summary

JOB TITLE: Technical Support
JOB LOCATION: Woburn, MA
WAGE RANGE*: 20- 25/ hour W2 Only
JOB NUMBER: 1524
6 Month Contract Temp to hire

REQUIRED EXPERIENCE:

1-3 years of experience in the Information Technology field minimum
Excellent written and verbal communication skills
Good interpersonal skills
Must have good attention to detail
Microsoft365 (Outlook, Azure AD, SharePoint, Teams, Exchange, InTune)
Windows 10/11
Ability to lift and transport moderately heavy objects (computers, peripherals)

Preferred Skills (Not Required)

Microsoft Business Central
Mimecast
Mobile Devices (iOS, Android)
PowerBI

Education

Associate's degree in computer science or related field (additional education a plus)

JOB DESCRIPTION

We are seeking a problem-solving IT Support Specialist to join our team. This role is responsible for supporting a wide range of IT Support responsibilities including equipment configuration, hardware/software issues, O365 user database, managing technical documentation, among other things. The ideal candidate will be a strong communicator with a thorough understanding of IT best practices and a commitment to delivering excellent service to employees.

Responsibilities

Provide support to employees as a first point of contact
Configure and deploy computer equipment to employees (Laptops, desktops, handheld scanners, label printers)
Troubleshoot hardware, software and network issues
Creating users, email and O365 groups
Creating/updating technical documentation
Maintain an up-to-date status for all assigned tickets
Maintain inventory and asset status'

Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities

* While an hourly range is posted for this position, an eventual hourly rate is determined by a comprehensive salary analysis which considers multiple factors including but not limited to: job-related knowledge, skills and qualifications, education and experience as compared to others in the organization doing substantially similar work, if applicable, and market and business considerations. Benefits offered include medical, dental and vision benefits; dependent care flexible spending account; 401(k) plan; voluntary life/short term disability/whole life/term life/accident and critical illness coverage; employee assistance program; sick leave in accordance with regulation. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions. Benefits offered are in accordance with applicable federal, state, and local laws and subject to change at TCM's discretion.

#Dice

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: cxtcml
Position Id: 26-00764
Posted 18 hours ago

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