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Application Support Engineer

Hybrid in Wilmington, DE, US • Posted 1 day ago • Updated 1 day ago

Contract W2

12 Months

25% Travel Required

Able to Sponsor

On-site

$40 - $50/hr

Whiz Global LLC

Fitment

Dice Job Match Score™

✨ Finding the perfect fit...

Job Details

Skills

Analytical Skill
Management
Problem Solving
Production Support
Event Management
Issue Resolution
Java
Communication
Conflict Resolution
Debugging
JavaScript
Artificial Intelligence
Cloud Computing
Cloud Foundry
JIRA
React.js
Root Cause Analysis
Spring Framework
Application Support

Summary

Application Support Engineer

📍 Location: Wilmington, DE
🕒 Duration: Contract-to-Hire

Position Overview

We are seeking an Application Support Engineer with strong Java Spring Boot expertise to support and maintain a critical internal client event management platform. This application is scheduled for decommissioning in 2028 and currently has a significant backlog of support tickets requiring analysis, troubleshooting, and resolution.

The ideal candidate will possess excellent debugging skills, strong communication abilities, and experience supporting enterprise applications. This role involves direct interaction with end users and stakeholders to resolve application issues and improve system stability.

Key Responsibilities

Analyze, troubleshoot, and resolve application defects and production issues.
Investigate and remediate application vulnerabilities and security concerns.
Support and maintain enterprise-level applications and systems.
Work closely with end users to understand issues and provide timely resolutions.
Manage and track incidents, defects, and enhancements through Jira.
Perform root cause analysis and implement corrective actions.
Monitor application performance and system health.
Participate in limited new feature development and system enhancements.

Required Skills

2–6 years of experience with Java and Spring Boot.
Experience supporting and maintaining enterprise applications.
Strong debugging and troubleshooting abilities.
Experience with Jira and application monitoring tools.
Excellent verbal and written communication skills.
Ability to work effectively with both technical teams and business users.

Preferred Skills

Experience with React.js or JavaScript.
Exposure to Cloud Foundry or private cloud environments.
Experience utilizing AI tools in development or support environments.

Work Breakdown

80% Application Support, Security Remediation, and Issue Resolution
20% New Feature Development and Enhancements

Ideal Candidate

Strong analytical and problem-solving skills.
Customer-focused mindset with excellent interpersonal skills.
Ability to manage multiple priorities in a fast-paced environment.
Experience working in enterprise production support environments.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 90967474
Position Id: 9008412
Posted 1 day ago

Company Info

About Whiz Global LLC

Whiz Global LLC is currently accepting resumes for a variety of positions. Please review the database of positions that we are seeking to fill and contact us for additional information about any specific opportunity.

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Contact the job poster

Riya Choudhary

Recruiter @ Whiz Global LLC

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More jobs at Whiz Global LLC in Wilmington, DE

Application Support Engineer

Whiz Global LLC

Dice Job Match Score™

Job Details

Skills

Summary

Application Support Engineer

📍 Location: Wilmington, DE🕒 Duration: Contract-to-Hire

Position Overview

The ideal candidate will possess excellent debugging skills, strong communication abilities, and experience supporting enterprise applications. This role involves direct interaction with end users and stakeholders to resolve application issues and improve system stability.

Key Responsibilities

Analyze, troubleshoot, and resolve application defects and production issues.

Investigate and remediate application vulnerabilities and security concerns.

Support and maintain enterprise-level applications and systems.

Work closely with end users to understand issues and provide timely resolutions.

Manage and track incidents, defects, and enhancements through Jira.

Perform root cause analysis and implement corrective actions.

Monitor application performance and system health.

Participate in limited new feature development and system enhancements.

Required Skills

2–6 years of experience with Java and Spring Boot.

Experience supporting and maintaining enterprise applications.

Strong debugging and troubleshooting abilities.

Experience with Jira and application monitoring tools.

Excellent verbal and written communication skills.

Ability to work effectively with both technical teams and business users.

Preferred Skills

Experience with React.js or JavaScript.

Exposure to Cloud Foundry or private cloud environments.

Experience utilizing AI tools in development or support environments.

Work Breakdown

80% Application Support, Security Remediation, and Issue Resolution

20% New Feature Development and Enhancements

Ideal Candidate

Strong analytical and problem-solving skills.

Customer-focused mindset with excellent interpersonal skills.

Ability to manage multiple priorities in a fast-paced environment.

Experience working in enterprise production support environments.

Company Info

About Whiz Global LLC

Riya Choudhary

Similar Jobs

📍 Location: Wilmington, DE
🕒 Duration: Contract-to-Hire