Our enterprise-level client is seeking to add a Desktop Support Engineer to the team in Smyrna, GA. Please see below for full details-
Job Notes:-- 6-12+ month contract / potential for extensions and perm conversion are possible, but not guaranteed.
-- Onsite in Smyrna, GA 30080
-- Drug & Background required.
Second Shift - 8a-5p / Monday - Friday
Pay Rate = $34 w2 per hour + benefits
Key Responsibilities: - Provide onsite or remote Level 2 IT technical support.
- Manage and respond to support tickets using Remedy (Helix) or a similar ITSM platform.
- Troubleshoot hardware and software issues related to Windows 11 devices.
- Escalate unresolved issues to the appropriate support teams.
- Deliver exceptional customer service while maintaining a high level of professionalism.
- Document resolutions and follow standard IT support procedures.
Technical Environment:Operating Systems: Windows 11 (desktop/laptop)
Ticketing System: Remedy (Helix) or similar
Environment: Enterprise/corporate IT service support
Minimum Requirements: - 3+ years of experience in a Level 2 IT support role.
- Strong troubleshooting and communication skills.
- Solid understanding of IT support practices in a corporate setting.
- Experience documenting support activities and following escalation procedures.
Preferred Qualifications: - Experience using Remedy (Helix) or similar ticketing tools.
- Familiarity with ITIL best practices.
- CompTIA A+ or ITIL Foundation certification (not required, but a plus).
- Prior experience in an enterprise or large corporate IT environment.
- Excellent customer service and technical documentation skills.
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