IT Support Specialist (Legal Sector Only)
StaffRight Associates, LLC
Dice Job Match Score™
📋 Comparing job requirements...
Job Details
Skills
- Windows 11
- Microsoft 365
- Microsoft Outlook
- Microsoft Word
- iManage
- Hardware Troubleshooting
- Mobile Device Management
- Zoom
- Microsoft Teams
- Ticketing Systems
- Inventory Management
- Network Connectivity
- Legal Environment Experience
- Professional Services Support
- Technical Documentation
- User Training
- Remote Support
- Deskside Support
- Office Buildouts
- Asset Management
Summary
Location: Bergen County, NJ (Onsite)
Schedule: Monday – Friday, 9:30 AM – 5:30 PM
***Candidates must be currently authorized to work in the United States on a full-time, permanent basis. StaffRight Associates and our clients do not provide visa sponsorship for this position.
***THIS IS NOT COMMUTABLE BY PUBLIC TRANSPORTATION
Position Overview
A premier regional law firm is looking for a dedicated Help Desk Technician to join their IT team. In this role, you will be the go-to person for troubleshooting hardware and software issues, ensuring seamless video conferencing via Teams and Zoom, and maintaining a meticulous inventory of firm equipment.
As a key member of the technical staff, you will manage the full lifecycle of support requests through the firm’s ticketing system, providing high-touch service to legal professionals in a fast-paced environment.
Primary Responsibilities
Technical Troubleshooting: Provide comprehensive deskside and remote support for Windows 11 desktops, mobile devices, and peripherals.
Application Support: Assist users with the Microsoft 365 suite, with a heavy focus on advanced Word and Outlook functions.
Media Coordination: Set up and monitor high-stakes Zoom and Microsoft Teams meetings.
Documentation & Assets: Maintain an organized log of all support activities and manage the firm’s hardware/software inventory.
Firm Growth Support: Assist with office buildouts and expansions, which may require occasional travel to satellite offices.
Candidate Requirements
| Category | Requirements |
| Experience | 2–5 years of IT support specifically within a law firm or professional services environment. |
| Technical Core | Expertise in Windows 11 and Microsoft 365 (Word/Outlook). |
| Legal Software | Prior experience with iManage (Document Management System) is highly preferred. |
| Education | Associate’s degree in Information Systems or a related field (or equivalent experience). |
| Logistics | Must have a reliable vehicle; this location is not accessible by public transit. |
Soft Skills for Success
Communication: Ability to explain technical solutions to non-technical staff clearly and professionally.
Reliability: Flexibility to handle occasional overtime or shift adjustments to meet firm deadlines.
Precision: A detail-first mindset when it comes to documentation and system maintenance.
Compensation & Benefits
Salary: Competitive, based on depth of experience.
Type: Full-time, Associate level.
Benefits: Comprehensive benefits package included.
Travel: Periodic travel to regional offices as needed.
- Dice Id: 90939179
- Position Id: 8909236
- Posted 4 hours ago
Company Info
About StaffRight Associates, LLC
StaffRight Associates is a premier recruitment and staffing partner that provides talent to a broad and diverse range of corporate disciplines. StaffRight was crafted out of an industry need to better manage the processes and complexities of today’s recruitment and staffing demands. With company beginnings formulated in the industry over 30 years ago, our founder realized that there was a definitive need to utilize recruitment and staffing more efficiently and effectively than what has been the typical industry standard model. StaffRight is dedicated to servicing our clients with a comprehensive, scientific approach of refining the process throughout our clients' engagements.
Understanding and committing to our employees is critical to the growth and sustainability of StaffRight. We are of the opinion that regardless of their expertise, a successful company needs great people. The success of an employee is realized in a variety of different ways, but for us, we go well beyond one's credentials and interview. Finding the best employees who possess the needed skills, experience, and education are certainly key in a hire, but to truly find great employees who feel they are an integral part of the company, it takes tremendous insight in understanding what makes someone successful. Passion for one’s work, commitment to excellence, and having a ‘get it done’ attitude are essential for a great employee. Having these qualities also goes a long way in ensuring that an employee always has the client's best interests in mind. Great employees are passionate about their work and the company where they hang their jacket. Additionally, we believe that having refined and solid communication skills is also paramount in enabling all employees to work together towards the common goals and successes of the company. This collaboration is very much based on our employees' ability to listen to others and respond effectively, both internally with each other, and externally to our clients.
Never miss an opportunity! Create an alert based on the job you applied for.Similar Jobs
It looks like there aren't any Similar Jobs for this job yet.
Search all similar jobs