Job Title: Process Consultant - Intermediate

Duration: 6 Months

Location: Toronto, ON, Canada

Pay Range: $50 - $55 per hour

Intelliswift Software Inc. conceptualizes, builds, and supports the world's most amazing technology products and solutions. Our team of rich experts from diverse backgrounds contributes to making Intelliswift one of the most reliable partners in IT and Talent solutions. We specialize in delivering world-class Digital Product Engineering, Data Management and Analytics, and Staffing Solutions services to Fortune companies, SMBs, ISVs, and fast-growing startups.

Description of responsibilities:

esigns, develops, tests, implements, measures and manages processes. Ensures that process design reflects current business strategy

and business/stakeholder requirements and supports the desired customer experience. Processes may be related to (but are not limited to)

fulfillment, operations, services, sales, etc.

Develops solutions and makes recommendations based on an understanding of the business strategy and stakeholder

needs.

• Supports the execution of strategic initiatives in collaboration with internal and external stakeholders.
• Builds effective relationships and collaborates with internal/external stakeholders.
• Ensures alignment between stakeholders.
• Monitors and tracks performance, and addresses any issues.
• Designs and produces regular and ad-hoc reports, and dashboards.
• Breaks down strategic problems, and analyses data and information to provide insights and recommendations.
• Leads or participates in defining the change/communication plan designed to positively influence or change behaviour; develops tailored messaging; and identifies appropriate distribution channels.
• Develops and documents processes, procedures, etc. and/ or end-user materials.
• Assists with the documentation of end user materials.
• Assists with training and transition of processes and tools/templates to appropriate process owners.
• Collaborates in the design, implementation and management of core business/group processes. Designs processes based on business requirements and best practices. Ensures the processes adhere to applicable risk, regulatory and compliance requirements.
• Streamlines, simplifies and continuously improves existing processes.
• Documents processes (including, but not limited to, process flows, playbooks, etc.) for vetting, communicating, and implementing processes with stakeholders.
• Ensures all processes meet established standards, effectively utilize templates and tools to track compliance and operational effectiveness standards.
• Looks for opportunities to eliminate, simplify and automate processes. Recommends approaches or changes to streamline and integrate processes to improve overall efficiency.
• Maintains current process documentation to ensure available for stakeholders as required.
• Supports management of processes using established methodologies and tools/system/technology.
• Integrates information from multiple sources to enable more efficient processes, enhanced analysis and/or streamlined

reporting.

• Participates in the integration of Core Process transformation across business/groups to deliver process improvements for

productivity savings and enhanced customer/employee experience.

• Develops an understanding of organizational interactions and complexity to engage with the appropriate stakeholders.

Stays abreast of industry technical and business trends through participation in professional associations, practice

communities & individual learning.

• Resolves issues regarding processes that are raised from all sources/stakeholders.
• Focus is primarily on business/group within CLIENT; may have broader, enterprise-wide focus.
• Exercises judgment to identify, diagnose, and solve problems within given rules.
• Works independently on a range of complex tasks, which may include unique situations.

Broader work or accountabilities may be assigned as needed.

Must Have Requirements:

• 2-4 years of previous process experience
• Knowledge of business analysis, project delivery practices, and standards across the project lifecycle.
• Knowledge of business/group processes, procedures, and controls
• Understanding of risk, regulatory and compliance requirements
• Possesses an understanding of and problem-solving ability for issues within the business/group.
• Technical proficiency gained through education and/or business experience.

Nice To Haves:

• Project coordinator experience
• Front-line sales or front-line servicing experience

Skills:

• Verbal & written communication skills - In-depth.
• Collaboration & team skills - In-depth.
• Analytical and problem solving skills - In-depth.
• Influence skills - In-depth.
• Data driven decision making - In-depth.

What HM is NOT looking for:

• Highly technical candidates
• Candidates with strictly BA experience

Interview:

• 1st round with HM via MS Teams - 30-40 minutes
• Behavioral and situational

Intelliswift is committed to fair and equitable compensation practices. The range provided for this position is determined by various factors including, but not limited to, relevant work experience, skills, certifications, and location. Intelliswift offers medical insurance, dental insurance, vision insurance, supplemental life and AD&D insurance, and any other benefits per state law.

Equal Employment Opportunity Statement Intelliswift celebrates a diverse and inclusive workforce. We offer equal employment opportunities to all applicants and employees. All qualified applicants will be considered regardless of race, color, sex, gender identity, gender expressions, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other protected basis under the law.

Americans with Disabilities Act (ADA)

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please contact Intelliswift Human Resources Department

Other Employment Statements
Intelliswift participates in the E-Verify program.

Learn More For information on Intelliswift Software, Inc., visit our website at .