ServicePoint has an immediate need for a Junior Technician to assist on a 6+ month possible temp to hire opportunity located in the Easton area of Columbus, OH. This will be working 8-5 Monday-Friday and is 100% onsite with some off-hours support needed at times. This position is NOT overly technical at all, so if you're seeking a position that has a technical background 100% of the time, this is very light technical and more labor. There is a chance in the future for growth into a more technical role.
Operational Responsibilities:
· Prep and ship boxes to departing colleagues to collect equipment.
· Receive and process equipment shipped back.
· Clean/Test equipment for redeployment
· Box and prep redeploy equipment for shipping.
· Ticket queue management - Technicians are expected to manage their ticket queue, coordinate work accordingly, and close tickets on a timely manner with proper notes.
· Ticket notation - Technicians are expected to, at a minimum, note their tickets utilizing the note template provided.
· Ticket Assignment - IF a ticket needs re-assignment, technicians are to enter notes accordingly and/or reason for re-assignment.
· Escalation - Technicians are to use escalation paths set by the customer
· SLA Management - Work performed by the OER team has an SLA assigned that must be adhered to.
· Stockroom Management - Technicians are responsible for correctly assigning and physically moving equipment to the correct stockroom and managing inventories.
· Stockroom Repair - Technicians are responsible for the Stockroom Repair SLA. Repairs are completed once the machine is in full operational order and has a valid base image.
· Asset Management - Technicians are responsible for following Asset Management protocols and deliverables. Failure to comply will result in penalties and performance evaluations.
· Updating Asset - Asset dispositions are to be updated the day the equipment is being processed.
· Data Certification - Technicians will complete data certifications, and any discrepancies will be
§ reviewed and will apply actions to mitigate discrepancies and the reason for such discrepancies.
· Parts Ordering - Technicians are responsible for ordering parts and return of warranty parts accordingly.
§ Failure to return parts on time will result in a performance evaluation.
· Disposal - Technicians are responsible for coordinating and providing accurate data of disposal items.
Qualifications:
· 2+ years of professional experience
· Ability to respond effectively to client inquiries and complaints
· Possess excellent verbal and written communication skills
· Effective time management for assigned work and administrative responsibilities
· ServiceNow or comparable ticketing system
· Ability to lift 50 lbs. without restrictions
This job description is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible responsibilities, tasks, and duties.
ServicePoint is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
ServicePoint is committed to providing accommodations to individuals with disabilities. If you require accommodations during the application or interview process, please communicate the specific accommodations needed as soon as possible so they can be provided for you.
