Help Desk/Desktop Technician

Description

We are looking for a Support Technician to provide Tier 2 support for client environments North East Florida to Gainesville & Daytona. This Contract to permanent position is ideal for a technician who can handle escalated desktop, Microsoft, and network-related issues while delivering a strong support experience across multiple organizations. The role requires a hands-on approach to troubleshooting, clear communication with end users, and the ability to contribute to both daily support operations and technical improvement initiatives.

Responsibilities:

Diagnose and resolve escalated technical issues involving Windows 10 and Windows 11 desktops, Microsoft 365 applications, Entra ID, and Active Directory services.

Investigate network-related problems across client environments, including connectivity, routing, switching, VLAN behavior, VPN access, and LAN/WAN performance concerns.

Support virtual infrastructure by assisting with administration and troubleshooting in VMware and Hyper-V environments.

Help maintain backup and recovery operations, including support for Veeam-based data protection when used by clients.

Serve as a higher-level resource for Tier 1 team members by guiding troubleshooting efforts and helping drive root-cause resolution.

Manage incoming service requests through a ticketing platform such as ConnectWise, keeping records accurate, current, and well documented through closure.

Work across multiple customer environments at the same time, adjusting quickly to different systems, priorities, and business needs.

Create and update technical documentation, support procedures, and knowledge resources to improve consistency and team efficiency.

Contribute to infrastructure initiatives such as upgrades, migrations, and onboarding activities for new client environments.

Communicate status, findings, and next steps clearly to end users and internal teams to ensure timely and thorough support.

Requirements

Demonstrated experience troubleshooting Microsoft environments, including Windows 10, Windows 11, Microsoft 365, Entra ID, and Active Directory.
Working knowledge of network support concepts with hands-on ability in routing, switching, VLANs, VPN connectivity, and general LAN/WAN troubleshooting.
Familiarity with virtualization technologies such as VMware and Hyper-V.
Experience supporting backup and recovery tools, with Veeam exposure considered an advantage.
Background using service desk or ticket management systems to track work, document actions, and manage priorities.
Strong communication and customer support skills with the ability to explain technical issues in a clear and thorough manner.
Ability to balance multiple tasks across different client environments in a fast-paced support setting.
Willingness to travel to client locations as needed.

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Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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