Overview of Citi: Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.
As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients' best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Enterprise Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do from keeping the bank safe, managing global resources, and providing the technical tools our workers need to be successful to designing our digital architecture and ensuring our platforms provide a first-class customer experience. We reimagine client and partner experiences to deliver excellence through secure, reliable, and efficient services.
Our commitment to diversity includes a workforce that represents the clients we serve from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. We'll enable growth and progress together.
Overview of the Role:The Infrastructure Technology Lead Analyst is an intermediate level role responsible for assisting with LAN / WAN and help desk administration activities, including network maintenance, technical guidance, and security in coordination with the Technology Infrastructure team. The overall objective is to use infrastructure technology knowledge and identified policies to process data, resolve issues and execute administrative tasks.
Responsibilities:- Oversee the end-to-end lifecycle of data center physical network infrastructure, from design, material procurement, and vendor sourcing to the installation and validation of fiber/copper cabling and associated pathways.
- Directly manage and maintain all equipment within a 105,000 sq. ft. data center
- Coordinate physical installation, removal, and relocation of servers, network devices, and related infrastructure
- Responsible for the entire lifecycle of equipment (receipt, installation, decommission, disposal).
- Monitor and validate network connectivity, power supply, cabling, cooling, and environmental conditions
- Coordinate data center access, space planning, and equipment lifecycle activities
- Serve as the primary on-site resource for infrastructure support and execution
- Respond to and resolve high-impact infrastructure incidents affecting data center and network services
- Perform hands-on troubleshooting to quickly restore services and minimize downtime
- Ensure ongoing compliance with regulatory, security, and operational standards
- Follow firm policies and procedures related to infrastructure management
Qualifications:- 6-10 years of experience in infrastructure operations, data center support, or end-user / hosting services
- Strong hands-on experience with physical infrastructure, servers, networking, and data center environments
- Ability to troubleshoot and resolve technical issues under pressure and time constraints
- Ability to work with virtual / in-person teams, and work under pressure / to a deadline
- Experience in a Financial Services or large complex and/or global environment preferred
- Familiarity with server/rack layouts, cooling, and power distribution.
- Manages equipment throughout its complete lifecycle, from receipt to disposal.
- Understanding of TCP/IP, Ethernet, subnetting, routing, and network architectures.
- Proven ability to manage multiple projects, prioritizing tasks, optimizing resources, mitigating risks, and communicating clearly to business partners
- Effective written and verbal communication skills
- Effective analytic/diagnostic skills
- Ability to communicate technical concepts to non-technical audience
Education:- Bachelor's/University degree, Master's degree preferred
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
Job Family Group: Technology
Job Family:Infrastructure
Time Type:Full time
Primary Location:Roanoke Texas United States
Primary Location Full Time Salary Range:$125,760.00 - $188,640.00
In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
Most Relevant Skills Please see the requirements listed above.
Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.
Anticipated Posting Close Date:Jan 14, 2026
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi's EEO Policy Statement and the Know Your Rights poster.
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