Title: Business Analyst / Technical Writer - Hybrid
Mandatory skills:
process flows, PowerPoint, visio,
schedule management, technical sop documentation, graphic creation,
information security assessment program, services controls, security controls,
quality control, quality assurance, documenting plans,
operational support, key performance indicators, KPI,
program documents, process flows, resource management, Risk management,
draft project documents, task tracking, test plans, Subject Matter Experts, SME
Description:
Scope of the Project:
The client is seeking a consultant-level Business Analyst/Technical Writer to support the planning and execution of a fast-paced information security assessment program across the client. This program will focus on identifying risk and measuring compliance of information security programs and systems across the client as well as providing reporting and monitoring information to both client and agency leadership.
The Business Analyst will be responsible for quality control and assurance for the deliverables associated with this program as well as documenting plans, procedures, and progress of the program with the Program Manager.
This program includes:
Assessment of client-wide, shared or common services and security controls provided to agencies
Assessment of client-owned services and security controls at each agency
Tracking progress and resolving issues with each assessment
Documenting and presenting results from each assessment to client and division leadership
Tracking, documenting, and reporting assessment results at the client, sector, or other criterion level for the program
Gathering requirements and recommendations for program improvement
Developing policy, plan, process, and procedure documentation for the statewide information security program
Daily Duties / Responsibilities:
This implementation assistance would include, but is not limited to:
Status reporting of operational support tasks and related work efforts
Identifying metrics and key performance indicators (KPIs) of processes and their output
Create, manage, and maintain policy, plan, process, procedure, and other program documents such as process flows, standard operating procedures, desk manuals, and procedural guidelines
Review, edit, and maintain documentation consistency and accuracy for documentation submitted by both staff and vendors
Monitor and support deadlines, milestones, and activities
Apply change, risk, and resource management
Document all meetings attended, directives, and significant phone conversations
Develop and deliver professional technical program updates to DIS leadership and supporting staff
Communicates with IT leadership, business leadership, and IT business consultants to communicate program strategy, direction, and changes
Responsible for tracking key project milestones and recommending adjustments to project managers
Must possess extensive knowledge and expertise in the use of Microsoft Office tools
Required Skills (Rank in Order of Importance):
Excellent technical writing skills; technical writing experience
Ability to create effective and clear process flows and similar diagrams in PowerPoint or Visio
Preferred Skills (Rank in Order of Importance):
Simultaneously manage multiple reporting requirements
Strong schedule management and planning skills
Support regulatory compliance projects
5+ years of experience in technical writing
Experience with technical SOP documentation and graphic creation in Visio
Required Education/Certifications:
Bachelor’s degree or an Associate’s degree with 2 years of experience
Soft Skills:
Excellent problem-solving ability
Excellent team player
Excellent communication (written and verbal) skills
Ability to work at a high-volume and fast pace
Strong collaborator and strong ability to meet deadlines
Ability to identify, map, and support business processes
Notes:
Remote - Onsite during projects or at regular monthly/ quarterly intervals.
VIVA USA is an equal opportunity employer and is committed to maintaining a professional working environment that is free from discrimination and unlawful harassment. The Management, contractors, and staff of VIVA USA shall respect others without regard to race, sex, religion, age, color, creed, national or ethnic origin, physical, mental or sensory disability, marital status, sexual orientation, or status as a Vietnam-era, recently separated veteran, Active war time or campaign badge veteran, Armed forces service medal veteran, or disabled veteran. Please contact us at for any complaints, comments and suggestions.
Contact Details :
Account co-ordinator: Binodh M.T
VIVA USA INC.
3601 Algonquin Road, Suite 425
Rolling Meadows, IL 60008
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