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Technical and Software Support Specialist

• Posted 11 days ago • Updated 6 hours ago

Full Time

USD $70,000.00 - 80,000.00 per year

Fitment

Dice Job Match Score™

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Job Details

Skills

Software Support
Multi-factor Authentication
Active Directory
Web Portals
RDP
Customer Satisfaction
Affinity Propagation
HR Management
Customer Service
Communication
Work Ethic
Analytical Skill
Conflict Resolution
Problem Solving
Management
Customer Focus
Adaptability
Microsoft Outlook
Microsoft Excel
Research
Artificial Intelligence
Workflow
Accounts Payable
Payroll
Technical Support
Training
User Guides
Accounting

Summary

What you'll do

Serve as a frontline, primary support contact for ProSoft clients by responding to support tickets and phone inquiries.
Diagnose software issues and bugs, work with other members of the technical support team to identify and resolve problems in a timely, efficient and effective manner.
Help resolve technical issues: user connection issues, Rublon MFA, manage hosted Active Directory, Manage password self-service portal, RDP connections.
Identify when software or technical issues should be escalated to development and provide clear supporting details.
Prioritize requests effectively to minimize downtime and maintain strong customer satisfaction.

What we're looking for

Bachelor's degree in human resource management, accounting, business, or equivalent related work experience
Some knowledge of AP and payroll processes, human resource management workflows.
Excellent interpersonal, customer service and written and oral communication skills
Must possess professional and friendly attitude and be able to quickly develop a rapport with clients over the phone.
Strong work ethic and self-starter, ability to work independently and as a team player.
Strong analytical, troubleshooting, and problem-solving abilities
Ability to effectively manage multiple priorities and adapt to change within a fast-paced business environment.
Positive, professional, and solutions-oriented approach

Competencies:

Action Oriented
Approachability
Customer Focus
Communicative
Strong Listening Skills
Patience
Peer Relationships/Team Player
Technical Oriented and Adaptability

Required Qualifications:

Talking to customers to help resolve issues and walk them through procedures. When a phone call is not required, provides steps and written instructions through Team Support.
Basic knowledge of Microsoft Outlook, Teams, Word and Excel.
Prior knowledge of ProSoft a plus, but not required.

What will make you stand out

Use AI to research and resolve issues as well as suggest where AI can help improve current support workflows
General experience in accounts payable, HR/payroll systems support
Some basic accounting knowledge
Creating training videos
Updating User Guides
Accounting knowledge will set a candidate apart

Salary: $70,000 - $80,000 USD per year.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: harrisme
Position Id: 3d5b27e7d6c164ed5aaa253192adf1c3
Posted 11 days ago

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