Senior SIAM Design Consultant

No third-party candidates or vendors please.

Senior SIAM Design Consultant (Contract)
Remote (within the US) with estimated 50% travel
Must work Eastern Time
10 12 month engagement

The Role
We are seeking experienced independent consultants to support complex enterprise environments undergoing significant transformation across service management and vendor operating models.

This is a hands-on, client-facing role focused on designing, implementing, or stabilizing Service Integration and Management (SIAM) frameworks in multi-provider ecosystems. The work is practical and execution-oriented, not theoretical.

You will be working in environments with multiple external partners, high operational complexity, and senior-level stakeholder visibility.

What You ll Be Responsible For

• Designing or refining SIAM operating models across multi-vendor environments
• Assessing current-state service delivery and identifying gaps in integration, governance, and accountability
• Leading or supporting SIAM transformations, transitions, or recoveries
• Establishing vendor governance frameworks, performance models, and service accountability structures
• Advising senior stakeholders on service integration strategy and execution
• Producing clear, executive-level deliverables that guide decision-making and implementation

Background We re Looking For

• 10 20 years in IT services, sourcing, or service management environments
• Proven, hands-on experience designing or implementing SIAM models
• Experience working within complex multi-vendor ecosystems (typically 5 or more providers)
• Strong understanding of service lifecycle processes and operational frameworks
• Experience operating in large, enterprise-scale environments with high expectations around delivery and structure

What Strong Candidates Tend to Bring

• Ability to evaluate and redesign vendor governance and service integration models
• Comfort operating in complex, high-visibility environments with competing priorities
• Confidence engaging with senior stakeholders and influencing direction
• Structured, consulting-style problem solving approach
• Strong communication skills, both verbal and written, including executive-ready presentations

Helpful Experience (Not Required)

• Large-scale sourcing or re-sourcing program involvement
• Exposure to global delivery models and offshore providers
• Experience stabilizing or improving underperforming multi-vendor environments

Engagement Overview

• Independent consultant engagement (not a staff augmentation role)
• Expected to contribute in a client-facing capacity from the start
• Ability to work autonomously while collaborating with a broader delivery team
• Remote with periodic travel as needed

What This Is Not

• Not a pure ITIL process management role
• Not a PMO coordination position
• Not suited for candidates without hands-on SIAM transformation experience
• Not environments with a single provider or limited vendor complexity