Junior CRM Administrator

Job Title: Junior CRM Administrator

Location with zip code: Mclean, VA 22102 (Hybrid)

Duration: Contract

Clearance Required: Active Secret or Higher

Job Summary:

• We are seeking a detail-oriented Junior CRM Administrator to assist in day-to-day administration, solution deployments and releases, and the resolution of technical support tickets.
• This position also serves as a primary operational gatekeeper for system access, ensuring all incoming user accounts are thoroughly vetted against strict documentation compliance rules before provisioning.
• The ideal candidate is meticulous, eager to learn, and possesses the ability to work effectively in a fast-paced, collaborative environment.

Responsibilities:

• Act as an active member of the IT Help Desk team, monitoring incoming support queues, logging tickets, and providing technical support for system issues.
• Vet and audit incoming user access requests, independently verifying that all required onboarding paperwork, management sign-offs, and compliance approvals are present before approving or denying system access.
• Assist senior CRM administrators during platform deployments, system upgrades, solution updates, and new environment releases.
• Generate and schedule regular system reports and dashboards to assist leadership and departmental teams with performance metrics.
• Author and update standard operational documentation, troubleshooting knowledge base articles, and training materials for CRM systems.

Required Skills & Experience:

• Associate or bachelor's degree in Information Systems, Computer Science, Business Analytics, or a related field (or equivalent practical IT/systems experience).
• Foundational understanding of relational databases, core data models, and information governance principles.
• Proficiency with the Microsoft 365 application ecosystem, especially Microsoft Excel functionality.
• Strong troubleshooting ability paired with clear, professional verbal and written communication skills to interface with non-technical stakeholders.

Preferred Qualifications:

• Foundational programming and scripting experience, specifically with C# (for Dynamics plugins), SQL (for database querying), and PowerShell (for administration automation).
• Active Microsoft certifications such as PL-900 (Power Platform Fundamentals) or PL-200 (Power Platform Functional Consultant).
• Experience or exposure to related Power Platform components like Power Automate, Power Apps, or Power BI.

About our Company: -

22nd Century Technologies, Inc., is one of the fastest growing IT Service Integrator and Workforce Solution companies in the United States. Founded in 1997, 22nd Century Technologies is a Certified National Minority Business Enterprise with 6,000+ people including 600+ Cyber SMEs nationwide supporting our customers in all 50 states, Canada, and Mexico. With HQs in Somerset, NJ and Mclean, VA, 22nd Century has 14 offices throughout the United States. As part of our unrelenting focus on quality and compliance, 22nd Century Technologies delivery is based on Certified Matured Processes including CMMI L3 Dev & SVC, ISO 20000, ISO 27001, and ISO 9001 quality processes. With a strong focus on the public sector, 22nd Century currently holds government contracts with 14 out of 15 Federal Executive agencies including DoD, 37 other Federal agencies, 50 States, 115+ Local agencies, and 37 School Districts. In the last three years, we have expanded our services to Fortune 500 and other commercial clients and currently support 80+ commercial clients.

Recognized among Best Company to Work For by Forbes, 22nd Century Technologies, Inc., consistently exceeds our clients expectations by focusing on their absolute satisfaction with jobs while keeping our employees motivated. 22nd Century Technologies is an Equal Opportunity Employer" and s & all other parties authorized to work in the US are encouraged to apply."

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.