• Architect and implement scalable network solutions, including LAN/WAN, data center fabrics, and hybrid cloud interconnects
• Configure, install, and support various IT network infrastructure and services (e.g., routers, switches, firewalls, VPN, QoS, Servers, Storage, cabling)
• Lead troubleshooting and root-cause analysis for network incidents, minimizing downtime in mission-critical environment
• Perform network\server maintenance and system upgrades including service packs, patches, hot fixes, and security configurations
• Monitor performance and ensure system availability and reliability
• Monitor network performance metrics, capacity planning, and upgrades to anticipate and scale for growing demands.
• Work on incident and service request tickets from both end users and IT team escalations, in the ITSM ticketing system (Service Now) and maintain appropriate SLA/OLA levels for response and resolution
• Work within established configuration and change management policies and system to ensure awareness, approval and success of changes made to the IT infrastructure
• Ensure system/network application architectures and configurations conform to Information Security policies, standards, and guidelines
• Liaise with vendors and other IT personnel for problem resolution(s)
• Continuously update the Knowledge Base (SharePoint) with new configs, diagrams, process, and procedures
• Monitor and analyze negative impacts resulting from system or network implementations, ensuring resources are balanced and functioning within specified ranges
• Mentor junior engineers, conduct code and configuration reviews, and contribute to documentation and knowledge sharing
• Provide after business hours and weekend support as needed
• A Bachelor’s degree in information technology or related field with 8+ years of experience, or equivalent combination of education and experience.
• 8+ years of progressive experience in network engineering, with 3+ years in a senior or lead role managing enterprise-scale networks.
• 7+ years’ experience configuring, installing/managing and troubleshoot Switches, load balancers, firewalls, and WIFI equipment.
• Deep expertise in routing/switching protocols (e.g., BGP, OSPF) and hardware from vendors like Cisco.
• Strong knowledge of network security best practices, including zero-trust architectures and SD-WAN implementations.
• 7+ years’ performance tuning and optimization, using native vendor monitoring and third-party tools (e.g., SolarWinds)
• 5+ years’ experience in MS Azure networking in a multi-region environment
• Knowledge of High Availability (HA) and Disaster Recovery (DR) and WAN diversity options for Network Operations and Management.
• CCNA/CCNP, CCIE, Azure Networking, etc. or similar professional certification preferred
• Advanced understanding of encryption protocols and digital certificates (SSL, HTTPS, etc.)
• Proficiency in network automation, monitoring tools (e.g., Prometheus, ELK Stack), and scripting languages (Python, Bash).
• Ability to write routine status reports, correspondence and verbally communicate effectively with technical and non-technical colleagues and vendors of organization.
• Ability to carry out instructions furnished in written, oral, or diagram form. Ability to handle or escalate issues involving several concrete variables in standardized situations.
• Experience handing relationships with ISPs and MSPs (Managed Service Providers)
• Experience with Cisco DNA Center (DNAC), Identity Services Engine (ISE), or other Network Access Control (NAC) systems
• High sense of ownership, accountability, and responsibility, with a proactive can-do attitude
• Proficiency in Excel, MS Word, and Visio
• Create and maintain documentation of various technological solutions
• Strong oral, written, and interpersonal communication skills
• High degree of accuracy and attention to detail
• Excellent organizational skills with ability to prioritize assignments while handling various projects simultaneously
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