Service Desk Analyst / Desk Side Support
Dice Job Match Score™
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Job Details
Skills
- CA Unicenter Service Desk
- Continuous Improvement
- Service Desk
- Trend Analysis
- Network
- Reporting
- Remote Support
- Computer Hardware
- Technical Support
- Onboarding
- Swing
Summary
- Able to follow policies, processes and procedures used to manage the technical support of the software, hardware, and network infrastructures.
- Able to comply with all relevant and applicable legislation, regulation, and external standards relating to the technical support of the software, hardware, and network infrastructures.
- Able to document the technical support provided for the software, hardware, and network infrastructures.
- Capable of providing information relating to the technical support of the software, hardware, and network infrastructures to the customers, team members, and other individuals as appropriate.
- Able to work in Day, Gravy, Swing shifts.
- To provide On-Call Support and Standby Support as requested.
- Resource servicing in an on-call capacity who must satisfy the following requirements:
- be fit for duty, and
- be able to respond onsite within 2 hours.
- On-call desktop support will be provided on a 2-week on, 6-week off rotation.
- Support will begin 8:30 AM Pacific time on a Monday, ending 2 weeks later on a Monday at 8:30 AM Pacific time. On-call staff will be provided Client-issued cell phone to use during their two-week shifts.
- On-call services will be provided Monday through Friday, as well as for a 24-hour period on Saturday and Sunday.
- Able to work closely with the Manager.
- Capable of providing overall guidance and monitoring staff performance for the efficient operation of the day-to-day delivery of the Services. Capable of assisting with candidate interviews, hiring, onboarding, and training new hires; on-going progressive disciplinary actions; performance planning; and retention strategies.
- Able to serve as the escalation point for Desktop Support team.
- Capable of performing Service Desk Analyst functions as needed.
- Able to perform Manager functions.
- Able to provide timely and ongoing metric reporting and data / trend analysis to drive continuous improvement.
- Dice Id: 10200467
- Position Id: 9086834
- Posted 5 days ago
Company Info
About TECH-NET, INC
TechNet Inc. is a Global Information Technology Solutions & System Integrator with focus on both public and private sector. Headquartered in Folsom CA. Technet Inc. delivers mission critical IT consulting services to achieve breakthrough results and better ROI for our customers. Our commitment to customers and transparency in the process set us apart from all our competitors.
Leveraging deep industry & functional expertise combined with technology practices, we enable companies to unlock their business potential. We are powered by leading domain experts, talented IT professionals, and certified Management experts to meet changing demands of our customers.
Technet Inc. offers full range IT services and solutions with local dedication and national reach. We demonstrate unwavering commitment to our customer s needs and partner with them to increase business performance, reduce cost and resolve challenges.
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