Position: ServiceNow ITSM Senior Developer
Location: Chicago, IL (5 days Onsite)
Duration: 12 Months Contract C2C
Need Local to Chicago, IL Only
Role Summary
We are looking for an experienced ServiceNow ITSM Senior Developer to lead end-to-end ServiceNow ITSM implementations, design scalable solutions, mentor junior developers, and actively participate in architecture review boards by presenting and defending technical designs. The ideal candidate will be a hands-on technical leader capable of driving delivery independently while ensuring adherence to platform best practices and enterprise standards.
Key Responsibilities
Design, develop, configure, and implement ServiceNow ITSM solutions including Incident, Problem, Change, Request, Knowledge, Service Catalog, CMDB.
Develop and maintain Business Rules, Client Scripts, Script Includes, Flow Designer workflows, UI Policies, ACLs, Catalog Items, and integrations.
Lead technical solution design, prepare HLD/LLD documents, and support architecture governance processes.
Participate in Architecture Review Boards and confidently defend technical designs and implementation approaches.
Build and support integrations using REST, SOAP, IntegrationHub and enterprise applications.
Perform code reviews and establish development standards and best practices.
Troubleshoot complex platform issues and provide technical guidance.
Mentor junior developers and support capability building within the team.
Collaborate with architects, business analysts, product owners, and stakeholders to deliver solutions aligned to business objectives.
Required Technical Skills
8+ years of ServiceNow development experience with strong expertise in:
ITSM Suite, Service Catalog, Flow Designer, IntegrationHub
CMDB, Knowledge Management
JavaScript, Glide APIs, ServiceNow Scripting
REST/SOAP integrations
ServiceNow platform security and performance optimization
Experience with Agile delivery, DevOps, Git, and CI/CD practices.
Strong understanding of ServiceNow development best practices and scalable solution design.
Soft Skills
Strong technical leadership and mentoring skills.
Ability to work independently and drive implementation activities.
Excellent stakeholder management and communication skills.
Strong presentation skills with the ability to influence architectural decisions.
Analytical problem-solving and decision-making capabilities.
Required Certifications
ServiceNow Certified System Administrator (CSA)
ServiceNow Certified Application Developer (CAD)
ServiceNow Certified Implementation Specialist ITSM (CIS-ITSM)
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: 10334366
- Position Id: twss20260715R35
- Posted 9 hours ago
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