Professional Services Associate

Job Title: Professional Services Associate Consultant Contract / Full time Work Model: Remote (with travel 4-5 days/ month)
About the Role:
The Professional Services Associate Consultant will support the delivery of exceptional consulting services to our clients within their designated region (North America, EMEA). Reporting to the Professional Services Consulting Manager or Senior Manager, this role will assist in providing consulting services, gathering client requirements, and supporting the configuration and optimization of our software to achieve business goals. The ideal candidate will demonstrate technical aptitude, a willingness to learn, and strong communication skills while developing their expertise to drive positive customer outcomes.
Key Responsibilities:
Technical & Consultative Development
Learn our products and features, as well as systems, software development, and business processes
Develop technical knowledge through training, mentoring, and hands-on experience
Apply growing technical expertise to support client implementations and other professional services engagements
Assist in identifying and resolving business or technical issues under guidance from Consultants and Solutions Architects
Support the configuration and customization of solutions to meet client requirements
Client Engagement & Support
Participate in client meetings and interactions with supervision from experienced team members
Help gather and document client needs and requirements
Develop skills in communicating technical concepts to non-technical stakeholders
Support client adoption activities and implementation efforts
Learn to represent the company professionally and demonstrate the value of our solutions
Project Assistance
Support project activities from inception to completion
Help track progress against timelines and deliverables
Learn project management methodologies and apply them in daily work
Assist in identifying potential risks that could impact project success
Support client expectation management throughout the project lifecycle
Documentation & Knowledge Management
Assist in preparing reports and presentations for internal and client stakeholders
Document solutions and configurations under guidance from Consultants and Solutions Architects
Help capture relevant information for knowledge base articles
Maintain accurate and detailed records of project activities and decisions
Contribute to the organization and accessibility of project documentation
Team Collaboration & Operational Adherence
Adopt all processes, best practices, and operational elements to ensure consistency
Work effectively with team members and cross-functional teams
Participate actively in knowledge sharing sessions and team meetings
Seek mentorship and guidance from experienced consultants
Demonstrate a collaborative attitude and willingness to learn from others
Support the Professional Services Consulting Manager and team in achieving objectives
Qualifications Experience
1-3 years of experience in technical or business consulting, customer-facing roles, or a related field
Some experience with enterprise software or SaaS platforms preferred
Demonstrated interest in technology and business solutions
Experience working in collaborative team environments
Client-facing experience a plus
Technical Skills
Basic understanding of enterprise software solutions
Aptitude for learning technical systems and processes
Familiarity with common business applications and tools
Interest in software configuration and customization
Basic understanding of data concepts and business processes
Familiarity with UX/UI design principles a plus
Consultative Skills
Strong analytical thinking and problem-solving capabilities
Ability to approach problems methodically and logically
Capacity to learn how to translate business requirements into technical solutions
Attention to detail and accuracy in work
Willingness to ask questions and seek clarification
Project Support Skills
Basic understanding of project management concepts
Ability to manage multiple tasks and priorities
Strong organizational skills and attention to detail
Accountability for assigned responsibilities and deadlines
Ability to follow established processes and methodologies
Communication & Client Interaction
Good verbal and written communication abilities
Developing presentation and documentation skills
Ability to communicate clearly and professionally
Eagerness to build client relationship skills
Professional demeanor and customer service orientation
Additional Skills
Curiosity and desire to understand business contexts and needs
Adaptability and quick learning capabilities
Strong work ethic and commitment to quality
Team-oriented mindset and collaborative approach
Self-motivation and proactive attitude
Education & Certifications
Bachelor's degree required, degree in Computer Science, Information Technology, Business, or related field a plus
entry level candidates or early career professional s welcome
Relevant certifications a plus but not required
Travel Requirements
Willingness to travel up to 20% (domestic and international) to support client engagements