EUC Release Manager

Role Overview

The EUC Release Manager is responsible for governing the endtoend End User Computing release lifecycle, ensuring reliable, secure, and predictable delivery of Windows OS, applications, and endpoint changes across the enterprise. This role combines release management, automation, and ITILbased problem management, with deep expertise in SCCM/MECM, Microsoft Intune, PowerShell, and Windows endpoints.

Key Responsibilities

EUC Release Management

• Own and govern the endtoend EUC release pipeline, from intake and application packaging through testing, staged rollout, and production deployment
• Define and enforce deployment standards across SCCM (MECM) and Intune, including:
  • Naming conventions
  • Collection and group structures
  • Deployment rings
  • Rollback and remediation procedures
• Establish and manage a formal EUC release calendar aligned with:
  • Business change windows
  • Patch Tuesday cycles
  • Application owner delivery commitments
• Design and implement phased deployment rings (Pilot UAT Broad) with:
  • Clearly defined entry and exit criteria
  • Automated health checks and validation gates
• Drive release automation using:
  • PowerShell scripting
  • SCCM task sequences
  • Intune deployment scripts
    to reduce manual effort and deployment risk
• Maintain release documentation as living artifacts, including:
  • Release notes
  • Deployment runbooks
  • Rollback and recovery playbooks
• Coordinate with application owners, security teams, and service desk to align on:
  • Change impact
  • Enduser communications
  • Cutover and rollback plans
• Track and report release success metrics, including:
  • Deployment success rates
  • Device reachability
  • Timetodeployment
  • Error and failure rates by deployment ring

EUC Problem Management

• Own the EUC Problem Management backlog endtoend, including triage, prioritization, assignment, and closure
• Conduct structured Root Cause Analysis (RCA) for:
  • All P1 and P2 incidents
  • Recurring P3 incident patterns
• Produce actionable Post Incident Reviews (PIRs) with corrective and preventive actions
• Identify chronic incident trends across:
  • Windows OS issues
  • Application packaging failures
  • Intune sync and policy errors
  • SCCM client health issues
  • Microsoft 365 / Office Suite problems
• Convert recurring incidents into formal Problem records and drive permanent remediation
• Collaborate with L1/L2 support teams to:
  • Define interim workarounds
  • Push permanent fixes through the release pipeline
• Maintain and govern a Known Error Database (KEDB) with uptodate workarounds for service desk teams
• Report Problem Management KPIs, including:
  • Open problem aging
  • Recurring incident volume
  • Mean Time to Resolve (MTTR)
  • Backlog burndown rate
• Drive continuous improvement initiatives that measurably reduce incident volume quarter over quarter

Required Skills & Experience

• 7+ years of experience in End User Computing (EUC)
• Minimum 2+ years in Release Management, Change Management, or Problem Management roles
• Expertlevel knowledge of SCCM / MECM, including:
  • Software distribution
  • Operating System Deployment (OSD)
  • Patch management
  • Client health
  • Reporting
• Strong handson experience with Microsoft Intune, including:
  • Deployment rings
  • Compliance policies and baselines
  • Windows Autopilot
  • Comanagement
  • Endpoint Analytics
• Proven application packaging experience:
  • MSI
  • MSIX
  • AppV
  • Packaging standards and regression testing
• Advanced PowerShell scripting for:
  • Deployment automation
  • Health checks
  • Operational and release reporting
• Strong, practical understanding of ITIL Release and Problem Management processes
• Experience working in a structured ITSM environment (ServiceNow preferred)
• Solid understanding of Windows 10/11 internals, including:
  • Event logs
  • Registry
  • WMI
  • Group Policy
• Experience managing Microsoft 365 Apps deployments and update channels:
  • Current Channel
  • Monthly Enterprise Channel

Desired / NicetoHave Skills

• Experience with PatchasaService models or thirdparty patching tools integrated with SCCM
• Exposure to Digital Employee Experience (DEX) platforms:
  • Nexthink
  • Lakeside
  • 1E
• Knowledge of Windows Autopatch and its impact on enterprise patch governance
• ITIL v4 Intermediate or higher certification