What We Need Corpay is seeking to recruit an Operational Excellence Manager for the Payables business. We are seeking a process-oriented individual with a passion for improving customer experience. The Manager is responsible for process re-engineering of key customer-facing processes. The work requires constant focus on improving the overall customer experience by increasing quality and driving efficiencies. This includes defining, building, and monitoring processes to ensure service level agreement (SLA) adherence. To ensure the strategic projects meet their objectives, the Manager is responsible for defining and executing user acceptance testing (UAT). To be successful in this role and deliver holistic solutions, the Manager will need to work closely with Operations, Product Management, Finance, and Technical Support.
How We Work As an Operational Excellence Manager, you will be expected to work in an office environment. Corpay will set you up for success by providing:
- Assigned workspace
- Company-issued equipment
- Formal, hands-on training
Role Responsibilities The responsibilities of the role will include:
- Identifying and prioritizing projects to improve the customer experience.
- Creating business specific quality management framework.
- Developing and maintaining standards, processes, controls, metrics and quality improvement activities.
- Investigating and addressing customer complaints regarding quality and the customer experience.
- Working cross-functionally to investigate and define root causes of escalated inefficiencies.
- Providing process mapping and content expertise on customer-facing processes.
- Partnering with IT to define and execute UAT for large complex projects.
Qualifications & Skills - Bachelor's Degree.
- 3-5 years of experience in process and quality improvement.
- Experience in utilizing Six Sigma and Lean methodologies to drive process improvements.
- PMP certified & demonstrated track record.
- Strong analytical and problem-solving skills.
- Capability to effectively communicate with leadership at all levels regarding complex, technical, or sensitive topics that have companywide implications
- Proven skill in influencing, promoting, and selling ideas to management, partners, and peers.
- Demonstrated ability to act as a catalyst for transformation and change within the organization.
- Skilled in problem definition, data analysis, fact-finding, and drawing valid conclusions with recommended solutions.
- Quickly recognizes issues and opportunities to improve processes and drive efficiencies.
- Data-driven mindset; holds self and others accountable with measurable ROI-oriented KPIs.
- Must be detail oriented, with the ability to handle multiple assignments promptly and effectively
- Strong critical thinking skills, conflict resolution, facilitation and consensus building skills.
- Effective in building business relationships.
- Demonstrate flexibility and maintain effectiveness in varying situations with diverse roles, responsibilities, work environments, and people.
- Excellent presentation and interpersonal skills required.
- Working knowledge of Microsoft products required.
- Proficiency with Salesforce highly desired.
- Experience in workflow automation tooling highly desired.
Benefits & Perks - Medical, Dental & Vision benefits are available the 1st month after the hire
- Automatic enrollment into our 401k plan (subject to eligibility requirements)
- Virtual fitness classes offered company-wide
- Robust PTO offerings including major holidays, vacations, sick, personal, & volunteer time
- Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
- Philanthropic support with both local and national organizations
- Fun culture with company-wide contests and prizes
Our Company & Purpose CORPAY is a global leader in business payments, laser focused on developing smarter ways for businesses to pay their expenses. Since 2000, CORPAY has developed innovative digital solutions that help businesses better track, manage, and pay their expenses. Today, CORPAY is an S&P 500 company with hundreds of thousands of customers using our products in over 100 countries. Companies of all sizes, industries and geographies rely on our product portfolio to manage spending more quickly, efficiently and securely than ever before.
We embrace a culture grounded in five key values: integrity, collaboration, innovation, execution and people. These values offer you the opportunity to 'thrive & grow' through career development, volunteer, community, and wellness initiatives. This allows you to create a balance between professional goals and personal achievement.
CORPAY is also committed to building and nurturing a culture of diversity, inclusion, equality, and belonging by:
- Welcoming people of different backgrounds, cultures, ethnicities, genders, and sexual orientations.
- Empowering our people to share their experiences and ideas through open forums and individual conversations; and
- Valuing each person's unique perspectives and individual contributions.
Embracing diversity enables our people to "make the difference" as CORPAY and its more than 8,000 employees continue to shape the future of global payments. Learn more by visiting or following CORPAY on LinkedIn.
Equal Opportunity/Affirmative Action Employer
CORPAY is an Equal Opportunity Employer. CORPAY provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.
For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency
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