Senior ServiceNow Developer

Introduction:

We are seeking an experienced Senior ServiceNow Developer to design, develop, configure, customize, and maintain ServiceNow solutions that support enterprise IT and business processes. The ideal candidate will have strong hands-on experience with the ServiceNow platform, application development, integrations, workflows, scripting, and IT Service Management (ITSM). The Senior ServiceNow Developer will work closely with business analysts, architects, project managers, and stakeholders to translate business requirements into scalable and maintainable ServiceNow solutions.

Responsibilities:

• Design, develop, configure, and customize ServiceNow applications and modules.
• Develop solutions using ServiceNow scripting, workflows, Flow Designer, Business Rules, Client Scripts, UI Policies, UI Actions, and Script Includes.
• Implement and enhance ITSM processes including Incident, Problem, Change, Request, Knowledge, and Service Catalog.
• Develop and maintain custom applications and scoped applications on the ServiceNow platform.
• Configure forms, lists, fields, tables, notifications, approvals, SLAs, reports, and dashboards.
• Develop integrations between ServiceNow and external systems using REST, SOAP, IntegrationHub, MID Server, and other integration technologies.
• Create reusable scripts and components following ServiceNow development best practices.
• Perform platform upgrades, enhancements, troubleshooting, and performance optimization.
• Participate in requirements gathering, technical design, development, testing, deployment, and production support.
• Develop automated workflows and business process solutions using Flow Designer and Workflow.
• Collaborate with ServiceNow architects and functional teams to ensure scalable and maintainable implementations.
• Perform code reviews and ensure adherence to ServiceNow coding and development standards.
• Troubleshoot complex application, integration, workflow, and scripting issues.
• Support deployment activities using update sets, application repositories, source control, or CI/CD processes.
• Prepare technical documentation, design specifications, test cases, and implementation documentation.
• Mentor junior ServiceNow developers and provide technical guidance to development teams.
• Stay current with new ServiceNow releases, platform capabilities, and recommended best practices.

Requirements:

Required Skills and Experience:

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
• 10+ years of ServiceNow development experience, preferably in enterprise environments.
• Strong hands-on experience with JavaScript and the ServiceNow scripting framework.

Preferred Skills:

• ServiceNow Certified System Administrator (CSA) certification.
• One or more Certified Application Developer (CAD) or CIS certifications.
• Experience with CMDB, Discovery, Service Mapping, ITOM, ITAM, HRSD, CSM, or SecOps.
• Experience with ServiceNow UI Builder, Service Portal, or Employee Center.
• Knowledge of DevOps, Git, CI/CD, and automated deployment practices.
• Experience with Agile/Scrum development methodologies.
• Experience mentoring developers or leading ServiceNow development teams.

Technical Skills:

• ServiceNow: ITSM, Service Catalog, CMDB, Flow Designer, IntegrationHub, Service Portal, Employee Center
• Development: JavaScript, Glide API, Business Rules, Client Scripts, Script Includes, UI Actions
• Integrations: REST, SOAP, APIs, MID Server, IntegrationHub
• Tools & Practices: Git, CI/CD, Update Sets, Automated Testing Framework (ATF), Agile/Scrum
• ITSM: Incident, Problem, Change, Request, Knowledge, SLA Management

Key Competencies:

• ServiceNow platform expertise
• Enterprise application development
• Integration development
• Technical problem solving
• Solution design
• Code quality and best practices
• Stakeholder communication
• Mentoring and technical leadership
• Agile delivery