Service Center Technical Analyst
StaffRight Associates, LLC
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Job Details
Skills
- Industrial Equipment
- Mechanical Systems
- Power Transmission
- ERP Systems
- Bills Of Material
- Manufacturing Routers
- Assembly Instructions
- Technical Documentation
- Mechanical Aptitude
- Microsoft Office 365
- Excel
- Word
- Outlook
- Attention To Detail
- Communication
Summary
Service Center Technical Analyst
The Opportunity
StaffRight Associates is recruiting for a Service Center Technical Analyst on behalf of a leading manufacturer and service provider of industrial power transmission and rotating equipment. Based at the company's Houston regional service center, this person delivers technical and commercial support for repair, parts, and enclosed drive opportunities, working with outside sales, procurement, manufacturing, and operations to shape technical solutions, build quotes, and turn customer requirements into accurate production work. This is a full-time, fully on-site role in northwest Houston, Texas, with no remote option at this time.
As the bridge between sales and operations, the Service Center Technical Analyst supports the full workflow, from inspecting incoming equipment and analyzing failures through quoting, order entry, manufacturing documentation, and customer updates. The position is hands-on and cross-functional, ideal for someone with strong mechanical aptitude, sharp attention to detail, and experience with industrial equipment and ERP systems.
What You'll Do
- Deliver technical product and application support to internal and external customers, including outside sales, procurement, manufacturing, and operations.
- Inspect failed incoming components and equipment and perform root cause analysis to support inspection and repair (I&R) quotes.
- Record inspection results and complete the required electronic forms and technical documents during quoting.
- Build I&R, replacement parts, and enclosed drive quotes alongside the outside sales team.
- Prepare Bills of Material (BOMs), manufacturing routers, assembly instructions, and test instructions for repair and enclosed drive orders.
- Generate BOMs and routers for parts orders to ensure accurate manufacturing and fulfillment.
- Act as the main technical link between outside sales and operations, clarifying customer requirements, specifications, and delivery expectations.
- Guide incoming parts and equipment through the service center process, including order creation and status tracking in the ERP system.
- Track order progress and share timely updates with outside sales and other internal stakeholders.
- Assist manufacturing and service center teams with technical information, documentation, and troubleshooting.
- Keep thorough, accurate records of inspections, quotes, orders, and technical requirements.
- Coordinate with cross-functional teams so repair and parts orders are completed accurately, efficiently, and to customer requirements.
- Contribute to continuous improvement efforts and other technical or operational tasks as assigned.
What You Bring
Required
- High school diploma or equivalent
- 7+ years of relevant experience with Industrial Equipment, Mechanical Systems, Power Transmission, repair services, manufacturing, or a related setting
- Working knowledge of ERP Systems
- Experience creating Bills Of Material, Manufacturing Routers, Assembly Instructions, and Technical Documentation
- Strong Mechanical Aptitude, with the ability to assess equipment and components and define repair needs
- Intermediate skills in Microsoft Office 365, including Excel, Word, Outlook, and video conferencing tools
- Strong Attention To Detail and dedication to accurate documentation and record keeping
- Excellent verbal and written Communication, working well with customers, sales, manufacturing, and operations
- Self-motivated, able to work independently and as part of a collaborative team
- Willingness to travel occasionally
- Must be authorized to work in the U.S. without employer sponsorship
Preferred
- Bachelor's degree in mechanical engineering or a related technical field
- Experience with industrial gearboxes, rotating equipment, mechanical power transmission, or equipment repair
- Epicor ERP experience (strongly preferred)
- Background supporting technical sales, quoting, customer service, or manufacturing operations
Compensation & Total Rewards
- Salary: $100,000 - $125,000
- Bonus: 10%
- Engagement: Full-time, direct hire; on-site, northwest Houston, TX
- Benefits: full benefits, including a 6% 401(k) match
Joining StaffRight Associates
When you partner with StaffRight Associates in your search for your next role, you're doing more than pursuing a job, you're aligning yourself with a team of experts committed to placing top-tier talent in truly impactful positions. We take pride in fostering professional growth and connecting forward-thinking individuals with organizations that value innovation and excellence. We look forward to showcasing your expertise in a way that resonates with our clients and opens the door to meaningful opportunities.
- Dice Id: 90939179
- Position Id: NOOJ - 49267
- Posted 1 day ago
Company Info
About StaffRight Associates, LLC
StaffRight Associates is a premier recruitment and staffing partner that provides talent to a broad and diverse range of corporate disciplines. StaffRight was crafted out of an industry need to better manage the processes and complexities of today’s recruitment and staffing demands. With company beginnings formulated in the industry over 30 years ago, our founder realized that there was a definitive need to utilize recruitment and staffing more efficiently and effectively than what has been the typical industry standard model. StaffRight is dedicated to servicing our clients with a comprehensive, scientific approach of refining the process throughout our clients' engagements.
Understanding and committing to our employees is critical to the growth and sustainability of StaffRight. We are of the opinion that regardless of their expertise, a successful company needs great people. The success of an employee is realized in a variety of different ways, but for us, we go well beyond one's credentials and interview. Finding the best employees who possess the needed skills, experience, and education are certainly key in a hire, but to truly find great employees who feel they are an integral part of the company, it takes tremendous insight in understanding what makes someone successful. Passion for one’s work, commitment to excellence, and having a ‘get it done’ attitude are essential for a great employee. Having these qualities also goes a long way in ensuring that an employee always has the client's best interests in mind. Great employees are passionate about their work and the company where they hang their jacket. Additionally, we believe that having refined and solid communication skills is also paramount in enabling all employees to work together towards the common goals and successes of the company. This collaboration is very much based on our employees' ability to listen to others and respond effectively, both internally with each other, and externally to our clients.
