Job PostingThe Mission of The Kansas State Board of Nursing is to protect and promote the welfare of the people of Kansas. About the Position: - Who can apply: Anyone
- Classified/Unclassified Service: Unclassified
- Full/Part-time: Full-Time
- Regular/Temporary: Regular
- Work Schedule: Monday-Friday 8:00 am to 5:00 pm
- Eligible to Receive Benefits: Yes
- Veterans' Preference Eligible: Yes
Compensation: Salary: $30 - 35/hr Note: Salary commensurate with education, experience, or qualifications. Employment Benefits: - First day of employment coverage under the State Employee Health Plan (SEHP) for medical and prescription drug coverage and dental plan.
- Additional voluntary options including vision, hospital indemnity, accident and critical illness insurance plans and flexible spending accounts.
- SEHP members and their covered family members have access to the HealthQuest Health Center at 9 th and Kansas Avenue in Topeka for in person and virtual health care services.
- Sick & Vacation leave
- Work-Life Balance programs: parental leave, military leave, jury leave, funeral leave
- Paid State Holidays (designated by the Governor annually)
- Employee discounts with the STAR Program
- Retirement and deferred compensation programs
Visit the Employee Benefits page for more information Position Summary & Responsibilities: This is a senior position that will exist in the KSBN Technology Services (KSBN IT) and become part of the Operations team. This is technical work with device remediation and maintenance of agency applications.
Work includes but is not limited to assisting in the installation, tailoring, testing, documentation, and maintenance of applications. Analyze user requirements, procedures and problems to automate, improve existing systems, add additional features and review computer system capabilities, and workflows. Assist in finding alternative solutions for legacy applications associated with the platform. Attend weekly meetings as assigned. Create required documentation and reports for projects. Assist in technical tasks for implementations.
**Administration:** Provide day-to-day support and administration of KSBN enterprise application platforms. Work closely with agency staff, vendors, and stakeholders to troubleshoot issues, implement updates, and oversee support case activity. Coordinate testing for upgrades and major releases, ensuring functionality across departments. Manage the application lifecycle, including systems analysis, configuration, testing, change management, maintenance, and user communications.
**Training:** Complete platform administration training and maintain current knowledge of vendor resources and system enhancements. Develop training materials, conduct end-user training, and educate staff on new features and functionality.
**Tickets:** Maintain knowledge of agency-configured solutions to accurately document, troubleshoot, and triage issues. Provide end-user support, ticket intake, monitoring, and resolution assistance.
**Change Management:** Communicate system upgrades, maintenance, and changes to agency contacts. Submit and track change requests through KSBN processes.
**Documentation:** Create and maintain platform documentation, business process guides, and support materials. Document application changes, establish procedures, and promote best practices.
**Customer Service:** Serve as the primary point of contact for platform-related inquiries. Provide support via email, Teams, remote access, or in person. Resolve issues professionally, communicate effectively with users, and ensure timely follow-up. Build and maintain strong relationships with executives, staff, IT leadership, vendors, and stakeholders while safeguarding confidential information.
**Projects:** Provide technical support for platform-related projects, attend project meetings, prepare documentation and reports, and assist with system implementations.
**Application Support:** Support no-code/low-code applications by troubleshooting issues, assisting with maintenance and deployment, documenting solutions, collaborating with project teams, and contributing to knowledge base resources.
**Vendor Management:** Act as liaison between KSBN and software vendors, coordinating daily support activities, strategic planning, and long-term platform improvements.
**Other Duties:** Complete special projects and perform related duties as assigned, including supporting agency operations during emergencies or disaster events. Assist with technology procurement, asset management, and team assignments as needed.
Minimum Qualifications: - Bachelor's degree in information technology, Computer Science or relevant field. A combination of education, training, and experience may be substituted when competency in the role is demonstrated.
- 5 or more years' experience in information technology, Computer Science or relevant field.
- 3 or more years' direct experience utilizing the required skills listed above.
- Course work in Computer Science or relevant field.
- A combination of education, training, and experience may be substituted for experience as determined relevant by the agency.
- 5 or more years technical proficiency in platform configuration, workflow automation, security controls, data management and problem solving and business analysis. Ability to provide technical support and troubleshoot problems. Experience with system security and performance.
- The ability to obtain and retain OITS Security Clearance is a requirement of employment and continued employment. Ability to obtain and retain a Kansas KCJIS Security Clearance is a requirement of employment and continued employment. Ability to obtain a valid Kansas Certificate of Tax Clearance is required.
Special knowledge, skills and abilities: - Proficiency in Microsoft, Linux, Cisco, System Automation or similar technologies is a plus
- Experience in Evoke, MyLicense Office, PreceptiveContent, SoftDocs, spreadsheets work desired.
Post Offer Requirement: Kansas Tax Clearance Certificate: A valid Kansas Tax Clearance Certificate is a condition of employment for all employees of the State of Kansas. Applicants (including non-residents) who receive a formal job offer for a State job, are required to obtain a valid Tax Clearance within ten (10) days of the job offer . A Tax Clearance can be obtained through the Kansas Department of Revenue who reviews individual accounts for compliance with Kansas Tax Law.
If you have a missing tax return(s) or you owe taxes to the State of Kansas, please know that the Kansas Department of Revenue will work with you. The Kansas Department of Revenue can set you up on a payment plan to receive a Tax Clearance so you can get a job working for the State of Kansas. The Kansas Department of Revenue can be contacted at . Kansas Department of Revenue - Tax Clearance Frequently Asked Questions
Recruiter Contact Information Name: Brianna Brandt
Email: Job Application Process: - First Sign in or register as a New User.
- Complete or update your contact information on the Careers> My Contact Information page. *This information is included on all your job applications.
- Upload required documents listed below for the Careers> My Job Applications page.
- Start your draft job application, upload other required documents, and Submit when it is complete.
- Manage your draft and submitted applications on the Careers> My Job Applications page.
- Check your email and My Job Notifications for written communications from the Recruiter.
- Email - sent to the Preferred email on the My Contact Information page
- Notifications - view the Careers> My Job Notifications page
Helpful Resources at jobs.ks.gov
: "How to Apply for a Job - Instructions" and "How to Search for a Job - Instructions"
Required Documents for this Application to be Complete: Upload these on the Careers - My Job Applications page - DD 214 (if you are claiming Veteran's Preference)
Upload these on the Attachments step in your Job Application - Resume
- Letter of Interest / Cover Letter
- Three Professional References
How to Claim Veterans Preference: Veterans' Preference Eligible (VPE): Former military personnel or their spouse that have been verified as a "veteran"; under K.S.A. 73-201 will receive an interview if they meet the minimum competency factors of the position. The veterans' preference laws do not guarantee the veteran a job. Positions are filled with the best qualified candidate as determined by the hiring manager.
Learn more about claiming Veteran's Preference
How to Claim Disability Hiring Preference Applicants that have physical, cognitive and/or mental disabilities may claim an employment preference when applying for positions. If they are qualified to meet the performance standards of the position, with or without a reasonable accommodation, they will receive an interview for the position. The preference does not guarantee an applicant the job, as positions are filled with the best qualified candidate as determined by the hiring manager.
Learn more about claiming Disability Hiring Preference
PLEASE NOTE : The documentation verifying a person's eligibility for use of this preference should
not be sent along with other application materials to the hiring agency but should be sent directly to OPS. These documents should be emailed to , or can be mailed/delivered in person to:
ATTN: Disability Hiring Preference Coordinator
Office of Personnel Services
DSOB, 915 SW Harrison, Suite 260 | Topeka, KS
Equal Employment Opportunity: The State of Kansas is an Equal Opportunity Employer. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job.
If you wish to identify yourself as a qualified person with a disability under the Americans with Disabilities Act and would like to request an accommodation, please address the request to the agency recruiter.
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