Overview
Remote
On Site
$175000 - $215000
Full Time
Skills
Linux
Microservices
Continuous Integration
Continuous Delivery
Real-time
Apache Velocity
CHAOS
Leadership
Decision-making
Operational Excellence
Service Operations
Problem Management
High Availability
IT Service Management
ServiceNow
JIRA
Service Management
Communication
Stakeholder Management
Cloud Computing
Amazon Web Services
Google Cloud Platform
Google Cloud
Microsoft Azure
Service Level Management
Red Hat Linux
Microsoft Operating Systems
Microsoft Windows Server
Incident Management
Management
Reporting
Vendor Management
Collaboration
DevOps
Regulatory Compliance
Insurance
SAP BASIS
Job Details
We are partnering with a fast-growing iGaming technology company operating a real-money, high-traffic gaming platform used by players across regulated markets in the U.S. This is a full-time Service Operations Manager role supporting a modern, cloud-based platform built on Linux, microservices, CI/CD pipelines, and real-time monitoring tools. You'll play a critical role in keeping a 24/7 live gaming environment stable, compliant, and scalable while working closely with Engineering and Operations teams.
This role sits at the heart of the platform you're not just reacting to incidents; you're shaping how live services are run. The #1 feature of this opportunity is ownership: ownership of incident response, change governance, and the bridge between engineering velocity and operational stability. We're looking for someone who thrives in fast-moving, high-impact environments and enjoys turning chaos into control. You'll gain deep exposure to modern DevOps practices, regulated real-money systems, and senior leadership decision-making all while maintaining strong work-life balance in a mature, well-funded organization that values operational excellence. Required Skills & Experience
Tech Breakdown
This role sits at the heart of the platform you're not just reacting to incidents; you're shaping how live services are run. The #1 feature of this opportunity is ownership: ownership of incident response, change governance, and the bridge between engineering velocity and operational stability. We're looking for someone who thrives in fast-moving, high-impact environments and enjoys turning chaos into control. You'll gain deep exposure to modern DevOps practices, regulated real-money systems, and senior leadership decision-making all while maintaining strong work-life balance in a mature, well-funded organization that values operational excellence. Required Skills & Experience
- 5+ years of experience in Service Operations, IT Service Management, or Platform Operations
- Strong background in incident, change, and problem management
- Experience supporting 24/7, high-availability production systems
- Hands-on experience with ITSM tools (ServiceNow, Jira Service Management)
- Ability to coordinate cross-functional teams during high-pressure incidents
- Excellent communication and stakeholder management skills
- Experience in iGaming, sports betting, fintech, or regulated industries
- Familiarity with DevOps or SRE principles
- Experience working with cloud-based platforms (AWS, Google Cloud Platform, or Azure)
- Knowledge of regulatory environments (UK MGA, or U.S. state regulators)
- Vendor and third-party SLA management experience
Tech Breakdown
- 70% Red Hat Linux
- 30% Windows Server 2010
- 50% Hands On (incident management, change coordination, service monitoring)
- 25% Management Duties (process ownership, reporting, vendor management)
- 25% Team Collaboration (Engineering, DevOps, Compliance, Operations)
- Competitive base salary
- Bonus eligible
- Medical, Dental, and Vision Insurance
- Generous Vacation Time
- Stock Options
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.