We are partnering with a fast-growing iGaming technology company operating a real-money, high-traffic gaming platform used by players across regulated markets in the U.S. This is a full-time Service Operations Manager role supporting a modern, cloud-based platform built on Linux, microservices, CI/CD pipelines, and real-time monitoring tools. You'll play a critical role in keeping a 24/7 live gaming environment stable, compliant, and scalable while working closely with Engineering and Operations teams.
This role sits at the heart of the platform you're not just reacting to incidents; you're shaping how live services are run. The #1 feature of this opportunity is ownership: ownership of incident response, change governance, and the bridge between engineering velocity and operational stability. We're looking for someone who thrives in fast-moving, high-impact environments and enjoys turning chaos into control. You'll gain deep exposure to modern DevOps practices, regulated real-money systems, and senior leadership decision-making all while maintaining strong work-life balance in a mature, well-funded organization that values operational excellence.
Required Skills & Experience - 5+ years of experience in Service Operations, IT Service Management, or Platform Operations
- Strong background in incident, change, and problem management
- Experience supporting 24/7, high-availability production systems
- Hands-on experience with ITSM tools (ServiceNow, Jira Service Management)
- Ability to coordinate cross-functional teams during high-pressure incidents
- Excellent communication and stakeholder management skills
Desired Skills & Experience - Experience in iGaming, sports betting, fintech, or regulated industries
- Familiarity with DevOps or SRE principles
- Experience working with cloud-based platforms (AWS, Google Cloud Platform, or Azure)
- Knowledge of regulatory environments (UK MGA, or U.S. state regulators)
- Vendor and third-party SLA management experience
What You Will Be Doing Tech Breakdown - 70% Red Hat Linux
- 30% Windows Server 2010
Daily Responsibilities - 50% Hands On (incident management, change coordination, service monitoring)
- 25% Management Duties (process ownership, reporting, vendor management)
- 25% Team Collaboration (Engineering, DevOps, Compliance, Operations)
The Offer - Competitive base salary
- Bonus eligible
You will receive the following benefits:
- Medical, Dental, and Vision Insurance
- Generous Vacation Time
- Stock Options
Applicants must be currently authorized to work in the US on a full-time basis now and in the future.
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