Our direct client is looking for a NOC Analyst for a Hybrid Long Term Contract in Newark, NJ.
J0B DESCRIPTION:
- The Level 3 NOC Analyst is responsible for monitoring, maintaining, and troubleshooting the health of the organization''''''''s network infrastructure and systems.
- This role involves providing advanced technical support, ability to resolve network issues. The Level 3 NOC Analyst will act as an escalation point for Level 1 and Level 2 analysts, provide mentorship, collaboration. Ability to isolate availability and performance issues, leading towards site outages, as they occur.
- Reports To NOC Shift Supervisor
- Monitoring the network devices and infrastructure. Respond to alerts and incidents, performing diagnostics. Escalate issues as needed to Level 3 support or other support teams as needed. Create, Log, Track incident tickets, ensuring accurate documentation and timely response.
- Utilize network monitoring tools, proactively monitoring network health, device availability.
- Ability to troubleshoot routers and switches, conduit to the network engineering team
- Keen awareness to NOCs Standard Operating Procedures (SOP)and Runbooks
- Clear understanding of NJTs network topology to quickly isolate problems, minimizing MTTR.
- Lead Analyst in charge to identify, isolate, and restoration of services to remote locations.
- Senior team member, work collaboratively and gatekeeper to network engineering group.
- Participate in ongoing training, professional development and remain current with technologies.
- Must have flexibility to work alternate shifts when required, nights, weekends, and holidays.
- Responsibilities as outlined by the NOC Shift Supervisor in charge.
- Knowledge of ITIL processes, best practices and workflow.
- 3 to 5 years, advanced experience in network operations, technology and support
- Experience with SolarWinds system or similar NMS systems, toolsets, (Power User). Required
- Clear understanding (TCP/IP, TELNET, SSH, TRACEROUTE, DNS,DHCP, VLANS, Routing and Switching)
- Certifications such as CompTIA Network+, or equivalent a plus
SKILL MATRIX:
- Knowledge of ITIL processes, best practices and workflow - Required
- Advanced experience in network operations, technology and support - Required
- SolarWinds system or similar NMS systems, toolsets, (Power User) - Required
- TCP/IP, TELNET, SSH, TRACEROUTE, DNS, DHCP, VLANS, Routing and Switching - Required
Question 1: Please list candidate''''''''s email address HERE that will be used when submitting E-RTR.
Question 2: Where is the candidate currently geographically located, city/state?
Question 3: If the candidate resides more than 1 hour from the client site, will the candidate relocate for the position?
Location: Hybrid, Newark, NJ.
Type: Long Term Contract
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