Zscaler Administrator

Key Responsibilities:

?        Provide Tier 2 operational support for Zscaler services within a hybrid cloud and on-prem network environment

?        Administer and support Zscaler services (ZIA, ZPA, ZDX) including user onboarding, policy updates, and monitoring

?        Configure and maintain security policies under guidance from senior engineers and architects under Security governance

?        Support integration with Microsoft platforms including Azure AD, SAML Conditional Access, and Intune

?        Troubleshoot user connectivity issues, traffic steering, authentication failures, and application access problems

?        Support Client Connector deployment, upgrades, version testing, rollback procedures and lifecycle management

?        Perform routine health checks and document operational procedures (SOPs, knowledge articles)

?        Perform log analysis and coordinate with Zscaler Engineer and Zscaler TAC for troubleshooting

?        Participate in change management processes and execute approved changes

?        Collaborate with Security, Network, Service Desk, and Endpoint teams to ensure SLA adherence and service reliability

Qualifications

Required:

?        BS in IT, Cybersecurity, or related field (4 years experience in lieu of degree)

?        Ability to obtain and maintain a Public Trust requiring U.S. Citizenship

?        Minimum 2–3 years of IT or cybersecurity experience supporting network, cloud, or endpoint technologies

?        1+ year of hands-on experience administering or supporting Zscaler services (ZIA, ZPA, or ZDX)

?        Familiarity with identity integrations (SAML, Azure AD) and secure web gateway concepts

?        Good knowledge of network troubleshooting (DNS, TCP/IP, proxy behavior, firewall, authentication flows)

?        Experience working in ticket-based operational environments (ServiceNow or similar)

?        Strong analytical, troubleshooting, and communication skills

Desired Qualifications:

?        Exposure to Zero Trust architecture principles

?        Familiarity with Microsoft security tools (Defender, Intune, Azure AD)

?        Experience supporting DLP, EDR, or SIEM platforms

?        Basic scripting knowledge (PowerShell or similar)

?        Relevant certifications such as Zscaler Digital Transformation Administrator (ZDTA), Security+, or Microsoft SC-900