We are looking for BSA - Master (Min 12 yrs Exp) HYBRID (Webcam interviews)
POSITION DESCRIPTION
DIRECT CLIENT Position
Number of positions: 1
Length: 12-20 Months + (annual extensions)
Location: Washington DC 20024
Immediate interviews Webcam or In-Person interviews ONLY
Description:
BSA - Master
**Hybrid position--DMV area**
Key responsibilities
1. Strategic Deployment & Requirements Definition
Collaborate with IT support teams, procurement, and business stakeholders to define hardware requirements, standards, and deployment scope aligned with business objectives.
Translate user needs and operational constraints into detailed deployment plans and system/process specifications.
Lead scheduling and execution of complex rollouts and hardware replacements, ensuring minimal disruption to business operations.
Track deployments and verify correct assignments, configuration, and documentation for audit and reporting purposes.
2. Hardware Maintenance, Break/Fix & Vendor Liaison
Own the break/fix lifecycle as the primary point of contact: triage incidents, coordinate repairs, manage escalations, and verify resolution.
Develop and maintain maintenance frameworks and SLAs; identify recurring failures and lead root-cause and remediation efforts.
Manage vendor relationships for warranty and repair services, negotiating terms and ensuring contractual compliance.
Define and document technical and process requirements for maintenance workflows, integrating with ITSM and ITAM systems.
3. Offboarding & Secure Asset Recovery
Lead hardware retrieval and sanitization processes during offboarding, ensuring assets are collected, inspected, securely wiped, and dispositioned.
Maintain and improve offboarding procedures in partnership with HR, IT, and department leads; ensure completeness and timeliness.
Produce detailed condition and disposition records; recommend and execute remediation for missing/damaged assets.
4. Loaner/Temporary Device Program Management
Design and operate a scalable loaner-device program, including policy, allocation workflows, and inventory controls.
Ensure loaner devices are provisioned, maintained, security-hardened, and validated before issuance; enforce return procedures.
Monitor program KPIs and optimize processes to minimize downtime and cost.
5. Lifecycle Management & Process Ownership
Manage hardware through its full lifecycle: acquisition, inventory, maintenance, refresh/upgrade, decommissioning, and disposal.
Establish lifecycle policies, retention thresholds, and refresh schedules; align practices with ITAM best practices and organizational goals.
Oversee secure disposal and recycling, ensuring data destruction and environmental compliance.
6. Systems, Reporting & Continuous Improvement
Serve as the subject-matter expert for hardware-related modules within ITAM/CMDB/ITSM systems; define functional requirements and acceptance criteria for enhancements.
Author detailed functional design documents, process flows, runbooks, and configuration specifications for ITAM integrations.
Track assets and generate advanced reports and dashboards on utilization, deployments, break/fix trends, offboarding completeness, and lifecycle status to inform decision-making.
Analyze trends, identify opportunities for optimization and cost savings, and lead continuous improvement initiatives.
7. Governance, Compliance & Stakeholder Communication
Ensure hardware activities comply with organizational policies, security standards, and regulatory requirements.
Define, document, and communicate hardware policies and procedures; provide stakeholder training and governance oversight.
Act as the bridge between business and IT: gather requirements, drive consensus, and ensure implemented solutions meet business needs.
Provide subject-matter expertise during audits and support remediation of any compliance findings.
Key performance indicators (KPIs)
Deployment Timeliness: Percentage of hardware deployments completed on schedule and meeting acceptance criteria.
Break/Fix Resolution Time: Average time to diagnose and resolve break/fix incidents and restore service.
Offboarding Compliance: Percentage of hardware assets collected, inspected, and logged during offboarding.
Loaner Program Effectiveness: Percentage of loaner devices returned on time and in working condition; time-to-issue.
Lifecycle Adherence: Percentage of assets managed according to lifecycle policy (timely refreshes/decommissions).
Documentation & System Accuracy: Accuracy of ITAM/CMDB records vs. physical inventory audits.
Compliance Rate $$.$$: Percentage of assets meeting security and policy standards.
Required / desired skills and experience
12+ years' progressive experience in IT Asset Management, hardware lifecycle management, IT operations, or related roles. (Highly experienced individual; equivalent demonstrable experience will be considered.)
10+ years' experience working with ITSM/ITAM/CMDB platforms (e.g., ServiceNow ITAM, Ivanti, Flexera, Lansweeper) and capability to author functional design and configuration specifications.
Proven experience defining systems scope and translating business needs into technical/process requirements; producing functional specifications and runbooks.
Strong experience with vendor management, warranty coordination, and third-party service negotiations.
Demonstrated experience in process design, change management, and leading cross-functional projects through full lifecycle (requirements implementation validation support).
Advanced Excel and reporting skills; experience building dashboards and analytics to drive operational decisions.
Hands-on experience supporting data reconciliation, inventory audits, and data quality improvement projects.
Excellent stakeholder engagement, communication, and facilitation skills; ability to build trust between business and IT.
Experience with security and data-wiping standards and secure disposal processes; familiarity with environmental compliance requirements.
Bachelor's degree in IT, Information Systems, Business, or related field preferred; or equivalent experience (minimum 15 20 years' relevant experience may substitute).
Professional certifications: ITIL (v3/4), CompTIA A+, CISSP, Certified ITAM Professional (CITAM), PMP or equivalent.
Other competencies and expectations
Problem-solver with strong analytical skills; able to review large volumes of information and extract key insights to recommend pragmatic courses of action.
Able to author white papers, solution recommendations, and business cases to support program investments and strategic initiatives.
Comfortable operating with general supervision but able to independently lead complex initiatives and provide consultative guidance.
Demonstrable track record of improving hardware reliability, reducing costs, and raising compliance and documentation standards.
IAITAM certifications (HAM or CHAMP)
Required/Desired Skills
Candidates must have ALL the "Required" skills in order to be considered for the position. "Desired" or "Highly Desired" skills are a PLUS but may NOT be required
Skill Matrix
| Experience with Business workflow processes | Required / Desired | Amount | of Experience |
| Progressive experience in IT Asset Management, hardware lifecycle management, IT operations, or related roles. | Required | 12 | Years |
| Exp working w/ ITSM/ITAM/CMDB platforms (e.g., ServiceNow ITAM, Ivanti, Flexera, Lansweeper) and capability to author functional design and config | Required | 10 | Years |
| Proven experience defining systems scope and translating business needs into technical/process requirements; producing functional specs & runbooks | Required | 0 | |
| Strong experience with vendor management, warranty coordination, and third-party service negotiations. | Required | 0 | |
| Demonstrated experience in process design, change management, and leading cross-functional projects through full lifecycle | Required | 0 | |
| Advanced Excel and reporting skills; experience building dashboards and analytics to drive operational decisions | Required | 0 | |
| Hands-on experience supporting data reconciliation, inventory audits, and data quality improvement projects. | Required | 0 | |
| Excellent stakeholder engagement, communication, and facilitation skills; ability to build trust between business and IT. | Required | 0 | |
| Experience with security and data-wiping standards and secure disposal processes; familiarity with environmental compliance requirements. | Required | 0 | |
| Bachelor's degree in IT, Information Systems, Business, or related field preferred; or equivalent experience | Required | 0 | |
| ITIL (v3/4), CompTIA A+, CISSP, Certified ITAM Professional (CITAM), PMP or equivalent. | Required | 0 | |
Never miss an opportunity! Create an alert based on the job you applied for.