Product Owner (Genesys)

Remote • Posted 10 hours ago • Updated 10 hours ago

Contract Independent

Contract W2

Remote

$50 - $60/hr

Tech3pillars Technologies

Fitment

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Job Details

Skills

Product Owner
Genesys

Summary

Product Owner (Genesys)

Remote (USA)

Infosys/BCBS

Roadmap Leadership: Own the Genesys Cloud/Engage product roadmap, translating CX business goals into prioritized technical backlogs.

Lead sprint ceremonies and define clear user stories for IVR, ACD, and omnichannel routing features.

Bridge the gap between business requirements and technical delivery to ensure seamless contact center operations.

Oversee integrations for AI bots, WEM, and SIP services while maintaining platform stability.

Use Genesys analytics to optimize key metrics like First Call Resolution (FCR) and Average Handle Time (AHT).

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91135709
Position Id: 8876276
Posted 10 hours ago

Company Info

About Tech3pillars Technologies

T3Pillars is a company committed to maximizing global workforce solutions on behalf of our clients. T3pillar’s deep heritage, proven expertise and insightful market intelligence has secured long-term partnerships with Fortune companies and government clients seeking world-class professional resources.

Providing premium IT services and products is our strength. Our years of experience in the industry have allowed us to acquire knowledge and experience that helped us produce cutting-edge technological solutions.

Choose us as your IT services provider, and we promise to offer you our top tier consulting. Book an appointment today! Give us a call to learn more about our IT company and what we offer.

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