Company OverviewMilestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.
Our seasoned professionals deliver services based on Milestone's best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.
Job OverviewSenior Business Analyst - Website Development We are seeking an experienced
Senior Business Analyst with deep expertise in
website development, CMS platforms (WordPress, Optimizely, Sitecore), and end-to-end digital experience optimization. The ideal candidate will be a strategic partner to business, marketing, design, and engineering teams-driving clarity in requirements, shaping customer centric web experiences, and ensuring the delivery of scalable, high-quality digital products.
This role blends analytical excellence, stakeholder management, and UX/technology fluency to support a full web transformation lifecycle.
Key Responsibilities Strategic Analysis & Web Experience Scoping - Lead discovery workshops with business, marketing, content, SEO, and technology teams to define website objectives, content needs, and user journeys.
- Define and document information architecture, sitemaps, user flows, wireframe-level specs, and web content workflows.
- Conduct gap analysis on existing websites, including performance, SEO, accessibility, content structure, and user experience.
- Translate business goals into clear functional and non-functional requirements for CMS-based website solutions.
CMS / Website Functional Expertise - Act as the domain expert on WordPress, Optimizely, or other CMS platforms, covering:
- Content modelling, page templates, components, and reusable modules.
- Publishing workflows, roles/permissions, approval processes.
- Multilingual and multi-site management.
- SEO and analytics integration.
- Plugin selection, third party integrations, and security considerations.
- Work closely with UI/UX to align functional needs with design components and responsive behaviour.
- Collaborate with SEO, analytics, and marketing teams to drive data-backed decisions.
Stakeholder Leadership - Partner with product owners, marketing leads, engineering managers, and CXOs to align digital strategy with business goals.
- Facilitate communication between creative, development, QA, and content teams.
- Build relationships across global teams and ensure all stakeholders are aligned on priorities, timelines, and deliverables.
- Serve as a trusted advisor on digital best practices, CMS governance, and web modernization.
Requirements Management & Agile Delivery Support - Create BRDs, functional specs, user stories, process maps, acceptance criteria, and wireframe annotations.
- Work with UI/UX teams to translate business requirements into intuitive designs.
- Support developers and QA teams by ensuring requirements are clear, measurable, and testable.
- Participate in sprint ceremonies: backlog grooming, sprint planning, daily stand-ups, demos, and retros.
- Lead UAT planning, defect triage, end-user training, and postlaunch evaluation.
Technical Acumen - Translate business needs into high-level solution designs, considering data integration, workflows, and automation.
- Understand data structures, API interactions, system interoperability, and security considerations.
- Collaborate with architects and engineers on solution feasibility and scalability.
- Usage of Analytics tools and dashboarding practices
CompensationEstimated Pay Range:
Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.
Our Commitment to Diversity & InclusionAt Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.
Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.
We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.
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