Pega professional

Title: Pega professional

Location: Fort Lauderdale, FL

Role Summary:

We are looking for a highly experienced Pega professional (CSSA/LSA certified) with 10+ years of experience and strong hands-on expertise in Pega PRPC and Smart Dispute framework. The role involves designing, developing, and implementing dispute management solutions, especially in banking/cards/payment domains.



Key Responsibilities:

Design and develop scalable solutions using Pega PRPC platform

Implement and customize Pega Smart Dispute framework

Build dispute workflows including chargebacks, fraud disputes, and claims lifecycle management

Work with business stakeholders to gather and translate requirements into Pega case designs

Develop case types, data models, integrations (REST/SOAP APIs), and UI components

Ensure adherence to Pega guardrails, performance optimization, and reusable components

Participate in code reviews, design reviews, and production support

Mentor junior developers (especially for LSA role)



Required Skills and Experience:

10+ years of overall IT experience

5-8+ years of hands-on experience in Pega PRPC

CSSA certification required; LSA preferred

Strong experience in case management, data pages, flows, decisioning, and integrations

Hands-on experience in Pega Smart Dispute framework is mandatory

Experience with dispute lifecycle, chargebacks, and card/payment dispute workflows



Domain Expertise:

Banking or Financial Services domain preferred

Experience with credit cards, payments, fraud, and dispute systems

Candidates without Smart Dispute experience are not a fit



Good to Have:

Experience with Pega Customer Service or Customer Decision Hub

Role Expectations:

CSSA - strong individual contributor, able to design modules independently

LSA - own architecture, lead teams and client discussions, define best practices



Additional Expectations:

Strong communication skills and ability to work in a client-facing role

Ability to work in global delivery model (US)

Flexibility for production support when required