Cisco Voice Analyst

Description
The Communications Analyst is a technical position responsible to perform various work functions in support of the Telecom team. This position will require 3+ years of knowledge of Cisco CUCM, Unity Connection and contact center technologies. Administration experience with contact center technologies from any of the top vendors such as Talkdesk, Genesys, Five9 or UCCE is acceptable. This will include the analysis and resolution of system hardware, software and networking issues. A working knowledge of telecommunication networks and their supporting systems is also required.
In addition, this position will define project requirements, estimate project tasks, and provide industry knowledge in performing basic and advanced tasks associated with administration responsibilities.
Essential Functions:
Coordinate vendors, maintenance and upgrades to minimize downtime and/or impact on end users.
Proactively monitor and analyze system resources to ensure optimal performance and develop plans to accommodate capacity for future growth.
Perform routine systems tasks and resolve assigned Help Desk tickets in a manner consistent with service level guidelines and customer service expectations.
Interact with customers and establish customer relationships to gather and analyze customer needs, assess available resources and determine optimal solutions.
Develop project plans incorporating resource estimates (time, cost, etc) for project tasks and manage projects, as assigned.
Collaborate with members of other enterprise functional teams to proactively assess team impact and ensure goals/objectives are supported.
Advise management on technological aspects of the position, evaluate vendor products and make recommendations on product/service selection and current system upgrades.
Train, educate and mentor staff, as necessary.
Provide software oriented administrative support on Cisco communication platforms, execute procedures for end-user oriented break/fix repair, and move, add, change (MAC) requests.
Job Requirements:
Associate's Degree in Computer Science, Business or Information Technology preferred. Equivalent work experience can be considered in lieu of degree.
Minimum of 3-5 years of technology focused experience required.
Experience with voice technologies is desired specifically with Cisco CUCM, Unity Connection, TalkDesk, Microsoft Teams Voice and/or cloud contact center platforms.
Skills
Cisco call manager, Telephony, Cisco voice
Top Skills Details
Cisco call manager, Telephony, Cisco voice
Additional Skills & Qualifications
Light Networking experience is good to have. This team touches Cisco networking and could eventually get hands on experience there.
Experience Level
Entry Level
Job Type & Location
This is a Permanent position based out of Orlando, FL.
Pay and Benefits
The pay range for this position is $75000.00 - $80000.00/yr.
Health, dental, vision. PTO
Workplace Type
This is a fully onsite position in Orlando,FL.
Application Deadline
This position is anticipated to close on May 15, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.