Product Support Specialist

Remote • Posted 5 hours ago • Updated 5 hours ago
Contract W2
Remote
USD $70.00 - 75.00 per hour
Fitment

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Job Details

Skills

  • Product Support
  • Technical Support
  • Customer Support
  • Issue Resolution
  • Workflow
  • Documentation
  • Artificial Intelligence
  • SaaS

Summary

Job Description

Title: Product Support Specialist
Remote

Experience in product support, technical support, customer support, support operations, or trust & safety support backgrounds
People who have handled high ticket volume, escalations, and cross-functional issue resolution
Strong "voice of customer" mindset with polished written responses

Nice-to-haves
Experience helping build or improve support processes, workflows, or documentation
Exposure to AI products, SaaS platforms, or technical product environments
Curious, persistent problem-solver who can identify patterns/bugs and help prevent repeat issues
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: wesca004
  • Position Id: JOB-5964
  • Posted 5 hours ago
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