Deputy Director, Telecommunications Contracts

Job Description

The Office of Technology and Innovation (OTI) leverages technology to drive opportunity, improve public safety, and help government run better across New York City. From delivering affordable broadband to protecting against cybersecurity threats and building digital government services, OTI is at the forefront of how the city delivers for New Yorkers in the 21st century. Follow us on social media @NYCOfficeofTech, and visit to learn more.

At OTI, we offer great benefits, and the chance to work on projects that have a meaningful impact on millions of people. You'll have the opportunity to work with cutting-edge technology and collaborate with other passionate professionals who share your drive and commitment to making a difference through technology.

The successful candidate will serve as the Deputy Director of Telecommunications Contracts & Negotiations reporting to the Telecom Contract Unit within the Management and Budget division.

Responsibilities will include:
- Manage the Telcom unit's day to day operation and workload related to contract and vendor management;
- Supervise the telecom contract managers, interns and consultants;
- Manage the Citywide Telecom Enterprise Agreements (TEA), including the Contract Management, amendments, renewals, contract max increase and changes orders to add/amend services in the form of Service Specific Terms and Pricing (SSTP) as well as to update the contract attachments;
- Oversee Vendor Management including assisting the Telecom Stakeholders and oversea the Vendor's performance from ordering, provisioning to support and invoicing;
- Report and oversee the Vendor's quarterly, sales/service management and stewardship calls, vendor's yearly performance evaluation, conduct the initial review and process agencies requests and address their concerns, promote, assist in updating the OTI Citywide Telecom contracts policies and processes;
- Manage telecom forums and vendor webinars;
- Oversee the Citywide initiatives related to telecom services including the discontinuance of services and migration, copper to fiber replacement, optimization and cost savings/avoidance and assist with services transition to IP/NexGen services;
- Report and aggregate the Citywide telecommunications services and create a monthly reporting dashboard and presentations for executives and outreach/letters to vendors and Telecom Stakeholders; oversee and assist in the Citywide MSA inventory, portal management, circuits and rate/MET pricing review/analysis, data consolidation, coordination and support the Telecom operation, audit/reporting, billing and the Telecom Expense Management activities; assist legal with any request, response or corresponding with the FCC and PSC;
- Oversee the contract compliance activities and projects including the Rate Reviews and benchmarking, Attachment reports, Method of Procedures, Service Orders and Invoicing/billing escalation, Key Personnel;
- Assist in processing ServiceNow, Passport and the Req System requests/in-take;
- Perform special technology-related projects, as assigned.

HOURS/SHIFT
Day - Due to the duties of this position in a 24/7 operation, candidate may be required to work overtime and/or various shifts such as weekends and/or nights/evenings.

WORK LOCATION
Brooklyn, NY

TO APPLY
Please go to www.cityjobs/jobs/search and search for Job ID #783695

* Interested applicants with other civil service titles who meet the preferred requirements should also submit a resume for consideration

SUBMISSION OF A RESUME IS NOT A GUARANTEE THAT YOU WILL RECEIVE AN INTERVIEW
APPOINTMENTS ARE SUBJECT TO OVERSIGHT APPROVAL

OTI participates in E-Verify

#LI-DNI

IT PROJECT SPECIALIST - 95710

Minimum Qualifications

1. A baccalaureate degree from an accredited college in computer science, engineering, human computer interaction, interactive media, digital and graphics design, data visualization, communication or a related field, and four years of satisfactory full-time experience related to the area(s) required by the particular position and a specialization in a relevant technology, process, methodology and/or domain; or

2. An associate degree from an accredited college in computer science, engineering, human computer interaction, interactive media, digital and graphics design, data visualization, communication or a related field, and six years of satisfactory full-time experience related to the area(s) required by the particular position and a specialization in a relevant technology, process, methodology and/or domain; or

3. A baccalaureate degree from an accredited college, and eight years of satisfactory full-time experience related to the area(s) required by the particular position and a specialization in a relevant technology, process, methodology and/or domain; or

4. Education and/or experience which is equivalent to "1", "2", or "3" above.

Preferred Skills
The successful candidate should possess the following: - Telecommunications-sector experience at a large-scale enterprise and/or City/Government agency Familiarity with Telecom categories including Voice, Data, Managed and Wireless services including strategic planning, creative problem solving, technical management, network maintenance, enterprise contract negotiation, project management, risk management, budget administration, and technical writing - Knowledge of Public Safety and Telecommunications Service Providers, operations, and finances - Proven ability to work effectively with professionals and specialists in a variety of fields, including law, accounting, finance, auditing, and business process engineering - Excellent oral and written communication skills and database skills - Telecommunications subject matter experience/expertise such as Voice, Data, Managed and Wireless services - 3+ years project management experience, including the development and execution of project processes, tracking and reporting documentation, risk mitigation and communications plans, resource requirements, staff roles and responsibilities - Knowledge of Public Safety and NYC Telecom mission critical services - Knowledge of/experience with City procurement rules and procedures, and contract management procedures - Knowledge of/experience with City government entities and organizational structure - Knowledge of/experience with Telecom Expense Management, ServiceNow, Req/Passport systems - Knowledge of City government entities and organizational structure - Advanced knowledge of Microsoft Office applications, including Word, advanced Excel, PowerPoint, Project, Access, Visio, SharePoint, and Outlook - Hands on experience, Telecom certifications PMP, ITIL.
Residency Requirement
City Residency is not required for this position
Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.