Job DescriptionSenior Network Development EngineerJoin Oracle Health's Infrastructure Engineering Services (IES) team as a Network Development Engineer (IC3/IC4) focused on Operations and Incident Response. In this key operational role, you will ensure the stability, security, and rapid response of network infrastructure supporting Oracle Health's commercial and U.S. government customers. Leverage advanced troubleshooting skills, expertise in automation using Python and Ansible, and strong knowledge of hybrid cloud environments, especially OCI and AWS, to maintain secure, resilient, and compliant healthcare services.
Key Responsibilities - Act as the primary incident responder for network events, ensuring immediate detection, investigation, and resolution of issues affecting critical platforms.
- Monitor and maintain network infrastructure in hybrid and cloud environments, proactively identifying and addressing performance, availability, and security concerns.
- Participate in an on-call rotation to respond quickly to urgent operational network incidents.
- Perform advanced troubleshooting using diagnostic tools such as Wireshark, tcpdump, and traceroute while driving efficient root cause analysis and resolution.
- Automate operational processes and incident response tasks primarily using Python and Ansible.
- Optimize hybrid and cloud network deployments with hands-on experience in Oracle Cloud Infrastructure (OCI) and AWS.
- Ensure all operational activities are aligned with FedRAMP, HIPAA, and other regulatory requirements, supporting compliance and audit readiness.
- Prepare and maintain detailed incident records, technical documentation, post-mortem analyses, and operational runbooks.
- Collaborate with cross-functional teams in operations, security, product, and support to resolve complex technical challenges and drive continuous improvement.
- Provide clear communication during incidents and share technical knowledge and best practices within the team.
Technical Requirements - Extensive experience with enterprise networking protocols such as BGP, OSPF, TCP/IP, VLANs, VPNs, DHCP, and DNS.
- Hands-on expertise in configuring and troubleshooting routers, switches, firewalls, and load balancers from vendors such as Cisco, Juniper, Arista, Palo Alto, and F5.
- Proven experience in incident response, network diagnostics, and root cause analysis in large-scale or regulated environments.
- Advanced automation skills using Python and Ansible for network operations and incident management.
- In-depth familiarity with Oracle Cloud Infrastructure (OCI) and AWS networking and operational best practices.
- Solid understanding of network security principles, vulnerability management, and compliance requirements including FedRAMP and HIPAA.
- Strong documentation skills for incident records, technical diagrams, runbooks, and operational best practices.
- Effective verbal and written communication skills with an ability to work directly with customers in high-stakes, public-facing, or regulated environments.
Additional Requirements - Bachelor's degree in Computer Science, IT, Engineering, or equivalent professional experience.
- 5-8 years of experience in network operations, incident response, or similar roles.
- Eligible to work in North America and able to pass all required background and compliance screenings.
- Willingness to participate in an on-call rotation and occasional travel as needed.
Ready to make an impact? Apply today and help deliver secure, always-on healthcare for commercial and government customers with Oracle Health!
Responsibilities - Act as the frontline incident responder for network-related issues across commercial and U.S. government customer environments, ensuring quick detection, thorough investigation, escalation, and resolution.
- Perform continuous monitoring and proactive health checks of network infrastructure, including cloud, hybrid, and on-premises components, to identify and address emerging issues before they impact service.
- Lead and execute root cause analysis for major incidents; document findings and implement long-term remediation and preventative solutions.
- Drive the timely restoration of service during outages, including engaging necessary stakeholders, communicating statuses, and executing recovery procedures efficiently and effectively.
- Coordinate with technical support and engineering teams during high-severity incidents to ensure seamless hand-offs and escalation management.
- Maintain on-call availability as scheduled to provide responsive, expert operational support during work hours, after hours, weekends, and holidays as required.
- Automate high-volume, repetitive network administration, monitoring, and incident response tasks using Python and Ansible to drive operational efficiency, reduce error rates, and improve response time.
- Deploy, configure, and manage network devices including routers, switches, firewalls, and load balancers from major vendors such as Cisco, Juniper, Arista, Palo Alto, and F5.
- Oversee and support network operations within public and private cloud environments-particularly Oracle Cloud Infrastructure (OCI) and AWS-including configuration, connectivity, troubleshooting, and optimization.
- Monitor network performance and availability using advanced tools and techniques; utilize diagnostics such as Wireshark, tcpdump, traceroute, SNMP, NetFlow, and cloud-native monitoring platforms.
- Respond to and mitigate security incidents involving network infrastructure, collaborating closely with the security team to ensure containment and remediation.
- Ensure all network changes, incident responses, and configurations comply with regulatory frameworks, including FedRAMP and HIPAA; assist with external and internal audits as required.
- Maintain, organize, and update detailed technical documentation, including network diagrams, incident records, post-mortem reports, compliance evidence, and operational runbooks.
- Participate in and help drive post-incident reviews, contributing lessons learned to improve playbooks, response processes, and system resilience.
- Lead or contribute to change management procedures including risk assessments, pre- and post-implementation validation, and stakeholder communication.
- Proactively identify areas for network architecture, process, or tooling improvements; propose and help implement enhancements to increase reliability and maintainability.
- Develop and deliver technical training, mentoring, and knowledge-sharing sessions for colleagues to cultivate operational excellence and share best practices.
- Interface directly with internal and external customers, including during incident response, troubleshooting, and solution delivery; maintain professionalism, poise, and clear communication in high-stakes situations.
- Collaborate cross-functionally with product, engineering, compliance, and customer support teams to support new solutions, service rollouts, urgent needs, and long-term operational strategy.
- Participate in disaster recovery testing, failover exercises, and regular continuity planning for critical network services.
- Stay current with emerging technologies, best practices, and regulatory changes impacting cloud and healthcare networking, and actively participate in continuous learning.
QualificationsDisclaimer:
Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.Range and benefit information provided in this posting are specific to the stated locations onlyUS: Hiring Range in USD from: $109,200 to $223,400 per annum. May be eligible for bonus and equity.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
Career Level - IC4
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