Respond by: 06/18/2026
Rate: DOE
Type: Contract
Work Mode: Hybrid
Location: Austin TX
Please respond with resume and 3 references preferably supervisor (name, title, company, email, phone number)
Background Check will be performed if a candidate is selected for placement and will have to be passed'
Job Description
________________________________________
Primary Responsibilities
Vulnerability Remediation Coordination
Review, triage, and manage vulnerability remediation assignments within ServiceNow IT Remediation Workspace.
Coordinate remediation efforts for vulnerabilities that cannot be addressed through normal patch cycles (e.g., emergency, high-risk CVEs, exceptions, or special remediation scenarios).
Serve as the central point of coordination between Server Operations, Security (CSOC), and other impacted teams throughout the remediation lifecycle.
Track remediation status, dependencies, and outstanding actions to ensure vulnerabilities progress to closure in accordance with policy and risk priorities.
Ensure remediation activities align with the Vulnerability Remediation Process and supporting work instructions.
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ServiceNow & IT Remediation Workspace
Create, manage, and update:
Vulnerability Remediation Tasks (VUL)
Associated Change Requests
Related Configuration Items (CIs)
Ensure accurate documentation of remediation plans, implementation steps, validation outcomes, and rollback plans within ServiceNow records.
Validate that vulnerability remediation tasks meet ServiceNow process requirements and audit expectations before change submission.
Coordinate remediation sequencing across multiple server platforms and support teams using ServiceNow workflows and assignment rules.
________________________________________
Change Management & CAB Presentation
Prepare and submit Normal and Standard Change Requests for vulnerability remediation activities.
Present vulnerability remediation changes to CAB, clearly articulating:
Security risk and urgency
Scope and impacted systems
Remediation approach
Testing and validation plans
Rollback and risk mitigation measures
Address CAB questions and coordinate follow up actions as needed to secure approval.
Ensure approved changes are scheduled, communicated, and implemented in alignment with change windows and operational constraints.
________________________________________
Cross Platform Server Support
Coordinate vulnerability remediation across:
Windows Server environments
Linux Server environments (RHEL)
Citrix server platforms
Work with platform SMEs to understand remediation requirements and constraints without directly executing patching activities.
Ensure consistent remediation tracking and reporting across heterogeneous server platforms.
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Organization, Tracking & Reporting
Maintain detailed tracking of:
Outstanding vulnerabilities
Change approvals
Implementation status
Validation and closure evidence
Support audit, compliance, and leadership reporting with accurate, up to date remediation metrics and status summaries.
Identify process gaps, bottlenecks, or recurring issues and recommend improvements to remediation and change workflows.
II. CANDIDATE SKILLS AND QUALIFICATIONS
| Minimum Requirements:
Candidates that do not meet or exceed the minimum stated requirements (skills/experience) will be displayed to customers but may not be chosen for this opportunity. |
| Years | Required/Preferred | Experience |
| 3 | Required | Proven experience coordinating server vulnerability remediation in an enterprise environment. |
| 3 | Required | Strong hands on experience with ServiceNow, including Change Management and IT Remediation Workspace. |
| 3 | Required | Solid understanding of change management processes and presenting changes to a CAB. |
| 3 | Required | Practical knowledge of server platforms: Windows Server, Linux Server, Citrix Infrastructure |
| 3 | Required | Exceptional organizational skills with the ability to manage multiple parallel remediation efforts. |
| 3 | Required | Strong written and verbal communication skills, especially for CAB and cross team coordination. |
| 1 | Preferred | Experience supporting vulnerability remediation in a government, regulated, or large enterprise environment. |
| 1 | Preferred | Familiarity with vulnerability management workflows involving CSOC, Infrastructure, and Application teams. |
| 1 | Preferred | Experience coordinating remediation outside of standard patching schedules (emergency or out of band remediation). |
| 1 | Preferred | Prior exposure to audit, compliance, or security evidence collection related to vulnerability remediation. |
| 1 | Preferred | Timely remediation of high risk and exception-based vulnerabilities. |
| 1 | Preferred | High quality, CAB approved change records with complete and accurate documentation. |
| 1 | Preferred | Clear, auditable tracking of vulnerability remediation status from assignment through closure |
| 1 | Preferred | Improved coordination and reduced remediation delays across server platforms. |
III. TERMS OF SERVICE
Services are expected to start 07/15/2026 and are expected to complete by 07/14/2027. Total estimated hours per Candidate shall not exceed 2080 hours. This service may be amended, renewed, and/or extended providing both parties agree to do so in writing.
IV. WORK HOURS AND LOCATION
Services shall be provided during normal business hours unless otherwise coordinated through the Texas Department of Transportation. Normal business hours are Monday through Friday from 8:00 AM to 5:00 PM, excluding State holidays when the agency is closed.
The primary work location(s) will be at 6230 E. Stassney Lane, Austin, TX 78744. The working position is Hybrid - On Site and Telework. Any and all travel, per diem, parking, and/or living expenses shall be at the Candidate's and/or Vendor's expense. Texas Department of Transportation will provide pre-approved, written authorization for travel for any services to be performed away from the primary work location(s). Pre-approved travel expenses are limited to the rates and comply with the rules prescribed by the State of Texas for travel by its classified employees, including any requirement for original receipts.
The Candidate(s) may be required to work outside the normal business hours on weekends, evenings and holidays, as requested. Payment for work over 40 hours will be at the hourly rate quoted and must be coordinated and pre-approved through Texas Department of Transportation.
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