Icertis(ICM) Solution Consultant

Job Title: Icertis(ICM) Solution Consultant

Location: Marysville, OH (Remote)

Job Description:

• The Icertis Solution Consultant Support is responsible for providing ongoing functional and technical support for the Icertis Contract Intelligence ICM platform
• This role ensures smooth system operations resolves user issues and supports continuous improvements aligned with business needs Key responsibilities include
• 1 Application Support Issue Resolution
• Incident and problem management
• Provide L2L3 support for Icertis ICM platform
• Troubleshoot system issues related to workflows templates clause libraries and integrations
• Analyze root causes and implement fixes or enhancements
• Manage incident and service requests within SLA timelines
• Create and maintain user guides and knowledge base articles
• Monitor data flows troubleshoot integration issues
• Work closely with legal procurement and sales teams
• Collaborate with IT and external vendors
• Provide regular status updates and reporting
• 2 Configuration Enhancements
• Perform minor enhancements and configuration changes
• Workflow updates
• Template and clause modifications
• Approval matrix adjustments
• Support periodic releases and patch updates

Required Skills:

• Functional
• Strong understanding of Contract Lifecycle Management CLM
• Knowledge of legal contracting procurement or sales processes

Technical

• Handson experience with Icertis ICM configuration
• Workflow and template configuration
• Basic knowledge of
• APIs and integrations
• JSON XML
• SQL preferred

Experience

• 7 to 10 years of experience in CLM or enterprise application support
• 3 to 5 years of experience with Icertis platform preferred
• Strong problemsolving and analytical skills
• Ability to work in a fastpaced support environment

Skills

Mandatory Skills : Lead to Revenue Consulting-Functional