ServiceNow Project Manager / Delivery Manager

ey Requirements:
Bachelor's degree + 10 years of relevant IT/project management experience, or equivalent experience
8+ years of project/program management experience in enterprise technology environments
Experience delivering large-scale IT implementations, governance, oversight, and executive stakeholder engagement
3+ years of experience managing ServiceNow implementation programs within a federal agency or equivalent transformation environment
Working knowledge of ServiceNow administration, configuration, platform operations, and module functionality
Experience with ITSM, ITOM, HAM/SAM, CMDB/Discovery, HRSD, CSM, CMP, and related ServiceNow modules
Experience with Jira and MS Project
Strong experience managing project schedules, RAID logs, dashboards, ROMs, and contract deliverables
Experience coordinating sprint ceremonies, release readiness, production deployments, integration planning, and UAT
Strong stakeholder management and executive communication skills
Experience with security/ATO documentation, platform governance, and user training/enablement
Strong organizational, communication, and problem-solving skills
Preferred Experience:
ServiceNow certifications such as CSA, CAD, CIS ITSM, CIS SAM, or CIS APM
Experience working with SSA or other federal clients
Agile, hybrid, or traditional project management experience
PMP, Scrum/Agile, or SAFe certification
ATO/security documentation and FedRAMP alignment