Role: Dynamics Product Manager
Location: Remote
Duration: 12 months + possible extensions
Product Manager, Business Systems
Job Summary
Product Manager, Business Systems drives the evolution of our internal business systems, with a primary focus on Microsoft Dynamics 365. This role requires a balance of strategic vision and tactical delivery, playing a key role in defining, prioritizing, and delivering capabilities that support our customer support teams. You will operate within an Agile development process, collaborating closely with stakeholders and technical teams to drive value through well-integrated, scalable solutions.
Key Duties
• Own the product backlog for internal business systems workstreams, ensuring alignment with company goals and stakeholder needs.
• Define and communicate product vision and strategy for internal systems that support operational efficiency and scalability.
• Evaluate current state business processes across different products to determine the ideal process that will best meet the need of multiple products
• Gather and synthesize business requirements into actionable user stories, acceptance criteria, and wireframes where needed.
• Collaborate with cross-functional stakeholders to identify pain points and opportunities for system improvement.
• Participate in Agile ceremonies, including sprint planning, backlog grooming, and sprint reviews; actively engage in daily stand-ups.
• Partner with development teams to deliver high-quality system enhancements, configurations, and integrations.
• Prioritize work based on business impact, technical feasibility, and team capacity.
• Manage timelines and dependencies across multiple initiatives while maintaining flexibility for iteration.
• Act as a subject matter expert on internal workflows, driving best practices and informed decision-making.
Education/Training
• Bachelor’s degree in a relevant field (computer science, information systems, engineering, etc.) or 4 years in a product manager or product owner position
Required Work Experience/Skills
• 4+ years of experience as a Product Manager or Product Owner, or similar role in a software or tech-focused environment.
• Hands-on experience with Microsoft Dynamics 365; Specifically, Customer Engagement module (Sales and Marketing).
• Demonstrated success balancing strategic thinking and tactical execution in a fast-pace, Agile environment.
• Experience working within Agile development frameworks (Scrum / Kanban / etc.).
• Strong understanding of customer support functions.
• Familiarity with systems integration, data mapping, and process optimization.
• Excellent communication, collaboration, and organizational skills.
• Proficient in Agile tools such as Jira, Azure DevOps, or similar platforms.
Preferred Work Experience/Skills
• Agile or Product Owner certifications (e.g., CSPO, SAFe PO/PM).
• Background working with multiple enterprise platforms.
• Experience in healthcare industry.
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