Manager Network Operations

Kinetic provides high-speed broadband Internet, phone service, and Digital TV packages to residential customers as well as products and services for small, medium, and large businesses, and government agencies.

About the Role:

This is a managerial/leadership position with responsibility for the 1st shift team that provides break-fix support of the Kinetic Broadband network. This role will require extensive technical knowledge on a wide range of network services, excellent organizational skills, and an engaged leadership style. The ideal applicant will be able to manage multiple tasks, assist NOC technicians with break-fix activity, coach and develop NOC talent, and create/modify reports for upper leadership.

What You'll Do:

• Monitor and support 2nd shift Access NOC Personnel and workload on a day-to-day basis, engaging as requested or as needed to help move events to resolution
• Support and coordinate Outage and break-fix events to resolution. This involves opening a bridge, coordinating restoration with Local Operations, update appropriate tickets, and confirm impact with NOC verticals
• Manage and maintain Access NOC workload responsibilities for 2nd shift
• Develop relationships with Engineering, Operations, and NOC vertical partners
• Provide one-on-one and group coaching, conduct regular one-on-one and staff meetings, and serve as a point of escalation for Access NOC team members
• Track individual analyst progress and provide feedback both quarterly and annually
• Participate in a rotating weekend on-call schedule, supporting other (voice and IP) NOC teams as needed
• Define and analyze current gaps and recommend solutions to leadership.
• Establish training, and job aid documentation to improve workflow and educate users.

Do You Have?

Experience with the following technologies:

• Cisco switches and routers
• Cyan Z77/Z33
• Calix C7, E3, E7
• Nokia 7750
• Nokia IXR
• Adtran DSLAM
• DWDM theory
• Basic Ethernet theory
• Variety of Layer 2/3 devices

Minimum Requirements:

Associate Degree in a technical discipline and 4-6 years technical/telephony experience with 4+ years directly related to the job; or 7+ years of directly related telephony or network operations experience and/or an equivalent combination of education and directly related experience required.

Our Benefits:

• Medical, Dental, Vision Insurance Plans
• 401K Plan
• Health & Flexible Savings Account
• Life and AD&D, Spousal Life, Child Life Insurance Plans
• Educational Assistance Plan

Uniti is an equal opportunity employer. At Uniti, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, protected veteran status, current military status, disability, sexual orientation, marital status, creed, citizenship status, or any other status protected by law, and to give full consideration to qualified disabled individuals and protected veterans.

Actual base pay for this job will depend on the candidate's primary work location and other factors, such as relevant skills and experience.

Notice to Non-U.S. Citizens:Uniti, as a holder of licenses granted by the Federal Communications Commission, is required to notify and to obtain approval from federal regulatory agencies prior to granting certain system/network access to any non-U.S. citizen personnel. Offers of employment extended to non-U.S. citizens are contingent upon receiving the requisite approval from agencies overseeing compliance. Non-U.S. citizens are required to provide Uniti with the personal identifying information required to obtain the necessary approval prior to accessing certain systems and/or Uniti's network. If you are not a U.S. citizen, please notify your recruiter or email as soon as possible for information on Uniti's foreign personnel disclosure and approval requirements.

Notice to Applicants: Depending on the position and its job functions, offers of employment may be contingent upon successful completion of certain pre-employment screenings, including but not limited to drug-screen, motor vehicle records check, or other pre-employment screening. All such screenings will be conducted by an external third-party with the Candidate's written consent and in accordance with federal and state law. Refusal to authorize or submit to a required pre-employment screening may disqualify the candidate from employment. Any misrepresentation during the application or interview process may result in denial of employment, withdrawal of offer, or termination.